Mooresville, NC
Overview
We are looking for an Afterhours Coordinator to join our team. This position will directly report to the Manager Afterhours Clinical Support and is responsible for supporting the After Hours team in the processing of After Hours work flow, as well as supporting the on call RNs. This role is under established performance criteria.
- Responsible for specific HCHB workflow, visit scheduling, as well as to support referral coordination for patients who need Gentiva Services.
- Reviews medical records against nationally recognized clinical criteria guidelines using clinical decision making to determine the eligibly for other levels of care.
- Adheres to and participates in Company’s mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures
- This is a work from home telephonic position.
The shift isMonday-Thursday 10-hour shifts either 5pm – 3am or 8pm – 8am est.
About You
- Minimum of 1 year working in a healthcare related field or healthcare call center
- INTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable
- Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills
- Excellent analytical and problem-solving skills
We Offer
- Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
- Opportunity to participate in a Fleet Program
- Competitive Salaries
- Mileage Reimbursement
- Professional growth and development opportunities
Legalese
- This is a safety-sensitive position
- Employee must meet minimum requirements to be eligible for benefits
- Where applicable, employee must meet stage specific requirements
- We are proud to be an EEO employer
- We maintain a drug-free workplace
ReqID: 2025-117615
Category: Administrative/Clerical
Position Type: Full-Time
Company: Gentiva
Type of Service: All Divisions