Remote – US
Evolve is a hospitality company with a mission to make renting a vacation home easy for everyone. Thanks to an unapologetic passion for hospitality, we now support tens of thousands of owners across North America. We enjoy earning each guest and owner’s business – all while having some fun along the way. Come join our fast-paced growth-stage culture, while enjoying the support of a well funded company – we’ve raised over $235M in investment capital from world-class investors like Durable Capital, T. Rowe Price, and Allen & Company.
Why this role
As a Payments and Reporting Advisor, you will use your expertise to help owners gain confidence and knowledge around payments and reporting to help them run their business. You’ll respond to questions and take action to assist Homeowners in need of assistance through calls and emails related to payments, taxes and reports as it corresponds to running their vacation rental business. As a primary point of escalation, you will guide owners on all things related to our payment processing and reporting systems while providing world class hospitality.
What You’ll Do
- Serve as the expert for customers and other Evolvers regarding owner financial reporting and payments
- Investigate and reconcile financial transaction issues for our owners to ensure their payouts and tax reporting are accurate
- Work with owners on sensitive and complex issues around the financial information and payments for their listing
- Provide an exceptional customer experience via phone, chat, and email, using genuine kindness and professionalism to help owners with financial-related questions and problems.
- Assist owners in times of need to make things right; utilize emotional intelligence and problem-solving skills to work towards effective solutions (not easy answers)
- Collaborate with teammates within Owner Success and across Evolve to provide timely solutions to owners
What Makes You a Great Fit
- 2+ year of customer service experience
- 1+ year of accounts payable, collections, or related experience
- Clear, concise and empathetic communicator able to earn the confidence of Evolve homeowners
- Detail-oriented: You love untangling complex situations and making sure every transaction is accounted for
- Ability to navigate challenging conversations with customers
- Problem solving: you have the ability to help others move past emotion in a situation to find mutually agreeable solutions
- Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities
- Hospitality mindset: you have a passion for the customer experience and a genuine desire to want to help others; you’ll always go the extra mile to make sure the job gets done right
Location
Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both! As we grow, we are working towards opening remote opportunities across the entire U.S. we currently are able to hire across the U.S. except in the following locations: California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania.
Compensation
For this role our pay rate is $23.56 per hour.
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Total Rewards at Evolve
At Evolve, we care for our teammates by supporting their physical, mental, and financial wellbeing through a comprehensive Total Rewards Program.
- Industry competitive pay, including equity in the company for all Evolvers
- Health insurance package options that include 100% employer paid HDHP plan and two PPO plan options for you and your dependents
- Employer-paid dental, and vision, for you and your qualified dependents
- Paid life insurance, short-term disability, and long-term disability coverage
- 401(k) with a 4% match that vests immediately
- PTO, sick days, and paid Parental Leave
- Rich learning and development program for Evolvers
But wait, there’s more… optional benefits offered include commuter benefits, pet insurance and travel perks.