Location: Remote or any AU Campus
Position Classification: Part-time, Salaried Exempt
Compensation: $20.00 per hour
Position Overview
Antioch University is seeking a service oriented, social, caring team member to join our new Communication Center team to provide responsive, informative service to prospective students interested in admission into Antioch University degree and certificate programs. Under the direction of the Communication Center Manager, and in collaboration with
our national team of Admissions Counselors, the Admissions Specialist will support, inform and guide prospective students through their initial steps in the enrollment process.
Responsibilities are primarily phone and online chat based communications with prospective students interested in our broad portfolio of programs offered across Antioch University campuses in Los Angeles, Santa Barbara, Seattle, Keene (NH) and Online.
Essential Job Functions
- Admissions Specialist Duties
- Handle incoming phone calls from prospective students seeking to learn about Antioch University programs in order to engage in conversations to provide an informative first step in their admissions experience
- Make outgoing phone calls to prospective students who have requested information about Antioch University programs in order to engage in conversations to provide an informative first step in their admissions experience
- Engage in online chat conversations with prospective students to provide basic answers to questions and coordinate next steps in the admissions process
- Provide prospective students and applicants with general information about Antioch University and the specific programs they are interested in learning
- Document prospective student interests, needs, goals concerns, and questions into the University’s CRM system
- Assist with the promotion of University events including Admissions Counselor appointments, Open Houses, and Informational Webinars
- Schedule meetings between prospective students and Admissions Counselors or program faculty
- Complete frequent training to become proficient in Antioch University admissions policies and develop a thorough understanding of the Antioch University student experience
- Miscellaneous
- Participate on university-wide committees as requested and engage others in enrollment initiatives
- Work in collaboration and cooperation with leadership and academic divisions on campus
- Performs other duties as assigned
Minimum requirements
? Bachelor’s degree is preferred, but not mandatory – equivalent experience will be considered
? Familiarity with CRM technology and tools (Salesforce/TargetX experience strongly preferred)
? Experience in service oriented communication center environment is preferred
? Experience working in a post-traditional or graduate learner focused admissions role preferred
Knowledge, Skills and Abilities
? Knowledge and experience administrative computing and document imaging systems, preferably TargetX and Salesforce
? Knowledge of admissions policies and procedures
? Strong computer skills and knowledge required to utilize computer generated reports and maintain related databases. Ability to learn new computer applications and administrative software
? Excellent written and verbal communication skills, including ability to use tact and diplomacy
? Excellent commitment to teamwork and customer service skills
? Strong organizational skills
? Demonstrated ability to engage people through conversation to clearly communicate
program/product information and effectively convey the value of the offering
? Ability to effectively learn the details related to a variety of academic offerings and experiences in order to confidently educate and inform those you engage wit
? Ability to work entire days from a computer and phone station
Ability to bring an authentic, vibrant and caring personality into each conversation you engage
Ability to remain patient and positive while interacting with a wide range of people from a diverse set of backgrounds
Ability to prioritize duties when faced with interruptions, distractions and fluctuating workload and completing assignments in a timely manner