Help at-risk youth and families access life-saving behavioral health treatment with Charlie Health.
About Charlie Health
Millions of people struggle with mental health, substance use, and eating disorders — and too often face barriers to care. Charlie Health provides personalized, virtual behavioral healthcare rooted in connection, making treatment more accessible and effective. As one of the fastest-growing startups in the field, our mission is to expand access to care for people with complex needs.
Schedule
- Full-time, remote (not available in AK, CA, CO, IL, ME, NY, or WA)
- Shift-based schedule (selected during application)
- Performance tracked against admission quotas, engagement standards, and time-to-assessment KPIs
Compensation
- Base salary: $54,000–$60,000 annually
- Target total compensation with performance bonus: $66,000–$84,000 annually
- Comprehensive benefits package (medical, dental, vision, PTO, 401k, more)
Responsibilities
- Manage high-volume outreach to prospective clients, families, and referral sources
- Lead the early stages of the admissions process with timely, compassionate contact to spark engagement
- Partner with Admissions Coordinators for smooth handoffs and efficient time-to-assessment
- Maintain accurate client records, contact history, and intake notes in Salesforce
- Support reengagement strategies by identifying drop-off trends and tailoring outreach
- Flag and route potential barriers to admission (scheduling, financial, hesitation) for added support
- Collaborate with teams to refine outreach workflows and adapt engagement strategies
- Step in as needed to cover teammates and support admissions pipeline flow
Qualifications
- High school diploma or equivalent required; college preferred
- 2+ years sales experience (healthcare admissions experience a plus)
- Consistent record of exceeding performance targets in sales/admissions roles
- 1+ year of Salesforce (or other CRM) experience
- Strong multitasking skills in a high-paced environment
- Familiarity with HIPAA a plus
- Experience with adolescents/young adults in a mental health context a plus
- Proficiency in Microsoft Office and Google Suite
Our Values
- Connection: Care deeply & inspire hope
- Congruence: Stay curious & heed the evidence
- Commitment: Act with urgency & don’t give up
Be the first voice that helps families feel supported — and start them on the path to care.
Happy Hunting,
~Two Chicks…