Be the first connection point for individuals seeking life-saving behavioral healthcare. This role focuses on engaging prospective clients with compassion and speed, helping more families access Charlie Health’s personalized care.
About Charlie Health
Charlie Health provides virtual, evidence-based mental health treatment for people facing complex challenges, including substance use and eating disorders. Our mission is to expand access to meaningful care by connecting clients, families, and clinicians in powerful ways. With rapid growth nationwide, we’re reimagining how behavioral health support should feel—personal, connected, and effective.
Schedule
- Full-time, remote role
- Shift-based schedule (Mountain Standard Time)
- Requires flexibility, high call volume capacity, and consistent outreach performance
What You’ll Do
- Manage high-volume outreach to prospective clients, families, and referral sources
- Build trust through early-stage engagement and professional communication
- Partner with Admissions Coordinators to ensure seamless handoffs and quick client assessment
- Document all outreach and intake details with accuracy in Salesforce
- Identify client drop-off trends and implement reengagement strategies
- Route clients to appropriate support when barriers arise (financial, scheduling, hesitation)
- Support pipeline management by covering teammates as needed and assisting with attendance processes
What You Need
- Bachelor’s Degree
- 2+ years of sales or admissions experience (healthcare a plus)
- Proven record of exceeding performance goals
- 1+ year of Salesforce or CRM experience
- Ability to multitask in a fast-paced, quota-driven environment
- Familiarity with HIPAA and adolescent/young adult populations preferred
- Proficiency in Microsoft Office and Google Suite
Benefits
- Salary range: $54,000–$60,000 base + performance bonus (total target $66,000–$84,000)
- Comprehensive health benefits for full-time employees
- Mission-driven team with opportunities for growth and long-term impact
Make an impact from day one—help more clients take the first step toward recovery.
Apply now and build your career at Charlie Health.
Happy Hunting,
~Two Chicks…