Employer: Seamless.AI
The Opportunity
- Seamless is looking for an Activation Specialist to join our Activation & Onboarding Team.
- You’ll be the first interaction post-sale with our users to train and onboard them for the first 90 days of their journey as a new paid customer.
- You’ll also conduct and assist with live training webinars, assist customers with business challenges to adapt to our platform and build relationships with the customer for a lasting positive customer experience using Seamless AI.
- The Activation Team’s impact on the customer’s journey is crucial for their success and retention.
What you will get to do
- Take ownership of clients onboarding, implementations and training.
- Build strong relationships with our clients to understand their needs and ensure their success with Seamless AI
- Training with customers to build their most time-sensitive workflows and ensure there is a clear understanding of using Seamless in their everyday work .
- Empower customers to meet their goals and challenges with 30, 60 day touchpoints
- Present online live webinars, trainings, one-on-one trainings to educate customers on the features of Seamless AI
- Work cross-functional with all of customer success teams on improvement projects
- Be the voice of the customer and influence the product development team roadmap repairing bugs and new features.
Apply today if you have:
- 1-3 years of customer success experience
- Excellent written and verbal communication skills
- Team player, able to work alongside several internal teams
- Detailed oriented, Well organized, Sales experience advantage
- Salesforce, Outreach, high density call volume experience advantage
- Ability to learn new technologies quickly and train others