Location: Portland, Oregon, United States
Working with KinderCare Learning Companies means using your outstanding talents to help set the foundation for lifelong learners, where you can collaborate with colleagues, grow and learn, and positively impact the families we serve.
With over 50 years of experience, 30,000+ employees, and more than 2,000 early learning center programs, we are the most accredited leaders in early childhood education. Together, we create environments where kids grow and thrive. As one of only four companies to receive the Gallup Exceptional Workplace Award six times, we’re confident that you can grow and thrive here, too. We can’t wait to meet you.
KinderCare has an exciting opportunity for a Billing Accounts Receivable Specialist. In this role, you will administratively support KinderCare’s collections vendor(s) and work with our centers to resolve account disputes.
Job Responsibilities:
- Receive, create, modify and retain reports on balances to be collected.
- Create and maintain the files used to place accounts with collections vendor(s).
- Use the Center Management System (CMS) to provide account documentation to collections vendor.
- Appropriately handle high volume email from the Collections email inbox.
- Work with center staff to obtain parent account documentation.
- Review and follow-up on assigned dispute accounts.
- Help the collections vendor(s) reconcile parent accounts.
- Receive collections payments and prepare transmittal for Bank Reconciliation to account for deposit.
- Post collection payments to parent accounts and collections vendor file.
- Review collections vendor(s) invoices for accuracy and process for payment.
- Reconcile collection payments against vendor records.
- Prepare check transmittals
- Connect with collections vendor regarding recoveries, reversals, bankruptcies, etc. as needed.
- Prepare collections accounts for placement with third party collections vendor.
- Other projects and duties as assigned.
Qualifications:
- A high school diploma is required.
- Prior customer service and/or collections experience is required.
- Associates degree or equivalent work experience in accounting or banking is preferred.
- Ability to work in a fast paced, professional office environment with extended periods of sitting, working on a computer and telephone usage.
- Partner with other team members.
- Maintain a proven understanding of collections standard processes and consumer collections laws.
- Excellent oral and written communication skills.
- Excellent customer service skills.
- High attention to detail, including ability to clearly document work performed and status.
- Microsoft Office required, Access and SQL preferred.
- Ability to multi-task, problem-solve and work independently.
Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, generous paid time off and discounts for work necessities, such as cell phones.
- … and much more.
Our highest priority has always been to keep our employees, children, families, and communities as safe and healthy as possible. KinderCare highly encourages its employees to be vaccinated against COVID-19 to protect themselves and their communities. We are proud to provide paid time off for employees to receive the COVID-19 vaccine. We are also subject to state law, local ordinances, and Health Department requirements for employees working in child care, school facilities, and corporate work spaces.