Set up new customers in the advertising system and make changes to accounts: address, phone number, customer type, etc.
• Perform customer credit analysis, as needed
• Initiate collection dunning letters
• Work on the Unapplied Payment Report by identifying where payments should be applied on customer’s accounts and applying the payments timely
• Research and reconcile customer accounts
• Seek approval to send final demand requests to customers and send accounts to a third party collection agency, when necessary
• Handle incoming phone calls and assist with customer inquiries
• Place customer accounts on a credit stop status and also remove the credit stop status. Communicate these account status changes to the field
• Release ads so they can be published in online and printed publications.
Requirements
• Proficiency in Accounts Receivable (AR) and B2B collections
• Advanced skills in Microsoft Excel, including the use of Excel Formulas
• Familiarity with MS Excel for data management and reporting
• Excellent customer service skills and ability to interact professionally with clients
• Prior experience in a similar role within the Media industry
• Strong organizational skills and attention to detail