The Account Support Representative is a customer facing role responsible for supporting multiple builder accounts. This role will build positive relationships with our builders by ensuring a seamless order process, communicating changes and status updates proactively, and facilitating the resolution of order issues as they arise.
Responsibilities
- Manage internal and external communications (by phone or email) regarding construction, cabinet orders, order selections, and account questions
- Monitor building progress and change orders
- Enter orders into Masterbrand systems and manage the invoicing functions of completed orders
- Complete appropriate paperwork associated with entering and processing customer orders
- Address logistic/carrier issues as they arise and develop resolutions
- Prepare accurate contract pricing on orders
- Process and authorizes product returns, credits, bills, and payments to 3rd party service agents
Qualifications
- High school diploma or equivalent is minimally required
- A 2-year or 4-year degree is preferred
- Previous Customer Service experience preferred
- Ability to read, analyze, and interpret general business information, documents, and regulations
- Computer literate
- Demonstrated ability to build positive relationships
- Organized and able to successfully manage multiple projects or tasks
Additional Information
For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.