As an Account Services Representative you will spend your day answering phone calls and emails from our policyholders, brokers, and group office personnel, playing a pivotal role in retaining group premium income. Your focus on delivering high-quality customer service, combined with efficiency and effectiveness, will enhance overall customer satisfaction. Our next class starts on Friday, September 13th. Training will start Monday, September 16th. Training is 8 consecutive training weeks, followed by 4 consecutive weeks of our Apprenticeship Program.
WHAT WE CAN OFFER YOU:Estimated Hourly Wage: $22.00 $24.00, plus annual bonus opportunity. Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.Regular associates working 40 hours a week can earn up to 15 days of vacation each year.Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU’LL DO:Uncover the intent behind Policyholders & Brokers, and Group Office inquiries on implementation, enrollment, and billing. Skillfully investigate, analyze, and resolve questions to exceed customer expectations.Proficiency with excel, while navigating multiple systems and paying close attention to detail for smooth front-end handling.Provide training and explanations to Policyholders and Brokers on billing, enrollment procedures, and other business processes, ensuring efficient and effective service.Excel in service recovery by turning complaint/error situations into opportunities for positive customer experiences with every contact.Foster lasting and effective working relationships with internal and external business partners, aligning with the department’s vision and goals.
WHAT YOU’LL BRING:Excellent human relations skills, along with strong verbal and written communication skills.Demonstrated attention to detail and the ability to make sound, justified decisions.Proven ability to provide quality and thorough customer service.Display organizational and analytical skills.Ability to multitask effectively, work under pressure, meet deadlines, and adapt to changing customer needs.You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.Able to work remotely with access to a high-speed internet connection and in a listed location.
PREFERRED:Knowledge of group insurance productsPrior experience working in a call or contact center
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
