Employer: DentaQuest
Job Description
- To maintain and grow the small business market for Delta Dental of Massachusetts through strong relationships, superior proactive service, and strategic consultation.
PRIMARY JOB RESPONSIBILITIES
- Responsible for initiating and maintaining strong working relationships with clients and brokers in assigned book of business
- Demonstrate solid knowledge of all Delta Dental products by being accountable for servicing the specific needs and plan designs of existing accounts in an assigned book of business
- Conduct regular meetings with clients and brokers to further develop relationships and to promote awareness of client needs
- Proactively develop renewal strategies for individual clients as well as at the broker level
- Provide back up support to assigned Account Coordinator for resolution of any service issues by utilizing available resources within Delta Dental
- Develop and execute approved annual Account Retention plan for book of business.
- Provide proactive, strategic account management to all clients and brokers
- Collaborate with new business team
- Develop and maintain supportive and positive relationships with all management, peers, other personnel, and external partners
- Meets customer needs by applying knowledge of Delta Dental’s products, networks and corporate underwriting guidelines to advise customers regarding dental benefits
- Supports department development objectives by attending regularly scheduled staff meetings, workshops and seminars associated with training
- May involve participation in meetings, task forces and projects
- Attend benefit fairs, re-enrollment meetings and presentations
- Other duties as assigned
Location(s) Remote, Work from Home,
Requirements
- Bachelor’s degree required
- 2+ – 5 yrs. experience
- Sales or Client Services experience in insurance or dental related field required
- Highly motivated self-starter
- Ability to assess needs and recommend proper coverage
- Ability to manage a large number of inbound and outbound calls
- Outstanding telephone and customer service etiquette skills
- Highly effective at relationship building
- Operate independently, exercising good judgment and professionalism
- Make decisions and choose actions that conform to the organization’s ethical standards for excellence, integrity, respect, and accountability.
- Excellent attention to detail as well as oral and written communication and interpersonal skills.
- Function with a wide degree of creativity and latitude
- Adapt to changing priorities and taking initiative
- Strong proficiency in Excel, Microsoft Word, and database programs.