Play a key role in managing delinquent accounts and ensuring accurate, timely collections.
About MedWatch
MedWatch is dedicated to supporting clients with high-quality administrative and healthcare solutions. Our mission is to deliver accurate, efficient, and customer-centered support that helps organizations remain compliant and financially stable while providing exceptional service to their clients.
Schedule
- Full-time, remote position
- Standard business hours with flexibility as needed
- Requires a dedicated, quiet home workspace
Responsibilities
- Make high-volume outbound calls and emails to collect past due balances and determine reasons for non-payment.
- Monitor customer account status using reporting tools and spreadsheets.
- Issue monthly statements of amounts owed, payments, adjustments, and interest charges.
- Perform payment reconciliations and research account disputes or billing discrepancies.
- Prepare adjustments and write-offs for Director of Accounting approval.
- Assist with repayment agreements for delinquent accounts.
- Respond to customer inquiries regarding account status.
- Issue dunning and payment commitment letters as needed.
- Maintain accurate records of customer payment status and document daily collection activity.
- Escalate delinquent accounts to Client Services, Compliance, or external agencies when required.
- Follow company Accounts Receivable and Collections policies and procedures.
Requirements
- High school diploma or GED required.
- At least 6 months of Accounts Receivable or Collections experience.
- Experience with QuickBooks a plus.
- Bilingual (Spanish) preferred.
- Must pass a background check and provide references.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent English reading, writing, and verbal communication skills.
- Professional phone communication skills with clients, co-workers, and supervisors.
- Ability to handle confidential information with discretion.
- Strong problem-solving, organizational, and time-management skills.
- Attention to detail and ability to work independently.
- Ability to handle difficult situations tactfully and diplomatically.
Benefits
- Salary range: $16.50 – $17.00 per hour
- Remote work flexibility
- Supportive work environment with opportunities for growth
- Commitment to diversity and equal opportunity
MedWatch is an Equal Opportunity Employer, including Disability and Veterans. All policies comply with HIPAA standards for confidentiality and data security.
Happy Hunting,
~Two Chicks…