Description:
Note: Work location is the remote workplace (e.g. home address) per KP’s Authorized States Policy – Employees may be required to travel to a KP or customer site. Residence required in the primary location state – Washington DC, Maryland, and Virginia (Mid-Atlantic)
Job Summary:
In addition to the responsibilities listed above, this position is also responsible for completing assigned tasks to support a competitive sales and retention strategy for Medicare accounts with detailed instructions; supporting the team to provide a positive experience to customers with Medicare accounts with a moderate degree of supervision; working within a team to support customer needs for Medicare accounts; and completing assigned tasks to support sales and renewals for Medicare accounts with detailed guidance.
Essential Responsibilities:
- Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
- Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within ones team.
- Supports a positive customer experience and market turnaround expectations by: building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns; completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision; and providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.
Minimum Qualifications:
- High School Diploma or GED, or equivalent AND minimum one two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment.
Additional Requirements:
- Knowledge, Skills, and Abilities (KSAs): N/A
Preferred Qualifications:
- Completion of America’s Health Insurance Plans (AHIP) Medicare compliance training.
- Bachelor’s degree in Marketing, Finance, Business Administration, or a directly related field.
Primary Location: Maryland,Rockville,Rockville Regional OfficesScheduled Weekly Hours: 40Shift: DayWorkdays: Mon, Tue, Wed, Thu, FriWorking Hours Start: 08:00 AMWorking Hours End: 05:00 PMJob Schedule: Full-timeJob Type: StandardWorker Location: RemoteEmployee Status: RegularEmployee Group/Union Affiliation: NUE-MAS-02|NUE|Non Union EmployeeJob Level: Individual ContributorSpecialty: Account ManagementDepartment: Regional Office – HP Mgr-Medicare Group – 1808Pay Range: $61500 – $79530 / hourThe ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.Travel: Yes, 15 % of the TimeRemote: Work location is the remote workplace (from home) within KP authorized states.Worker location must align with Kaiser Permanente’s Authorized States policy.At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.