Help customers make real financial progress while building a career with a purpose-driven fintech. If you’re calm under pressure, quick with tech, and great at making complex things simple, this role fits.
About Mission Lane
Mission Lane is a U.S. fintech improving access to clear, fair credit for consumers historically overlooked by traditional lenders. Backed by leading investors and trusted by millions of cardholders, the company pairs data, technology, and human service to deliver a better credit experience.
Schedule
- Full-time, work-from-home
- Paid training (first 3 weeks): Mon–Fri, 8:30 AM–5:00 PM ET
- Regular schedule: Mon–Fri, 11:30 AM–8:00 PM ET
- 100% attendance expected for the first 60 days
- Must reside in: AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA
What You’ll Do
- Speak with Mission Lane credit card customers to resolve a variety of account issues
- Communicate with empathy and clarity; identify root causes and best next steps
- Follow policies, procedures, and regulatory requirements while maintaining quality
- Complete after-call work accurately and efficiently
What You Need
- 1+ year of customer service experience (call center, sales, hospitality, retail, restaurants, etc.)
- Strong verbal/written communication; explain complex topics in plain language
- Sound judgment, problem-solving, and rapport-building skills
- Tech-savvy; comfortable navigating multiple systems and typing quickly
- Adaptable, feedback-friendly, and steady in tough conversations
Benefits
- Hourly pay: $18.07
- Monthly wellness stipend: $100
- Monthly internet stipend: $40
- PTO, company-paid holidays, and paid parental leave
- Health, dental, and vision coverage
- 401(k) with company match
- Company-provided IT equipment
- Growth path: potential promotion to Account Manager based on performance
Workspace Requirements
- Private, quiet, distraction-free space
- Fast, reliable internet (minimum 80 Mbps down / 8 Mbps up)
Join a team that pairs clear credit with clear communication—and helps customers move forward.
Elevate your service skills with Mission Lane’s remote Servicing team.
Happy Hunting,
~Two Chicks…