Two Chicks With A Side Hustle

Job Type

Full-time

Description

Customer Care Representative

  • Pay: $17.50 an hour
  • Full-Time (40hrs), Monday – Saturday
  • Location: 100% Remote (work from home)

Primary Purpose:

To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company.

Inbound calls to assist customers with their needs. High volume virtual call center environment.

Come join our Sales Team. 

  • No late nights or Sundays!
  • Paid training

Requirements

Responsibilities/Requirements:

(This list may not include all the duties assigned)

REQUIRED: Previous Call Center Experience

  • Proven sales and customer support experience or experience as a Client Service Representative
  • Strong written and verbal communication skills.
  • Strong active listening skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Able to work independently.
  • CRM experience is a huge plus
  • High school diploma or equivalent
  • High speed internet connection via ethernet cable (no WIFI) 

[ The minimum home internet speed required for this position and for the phone software to function properly are: 150Mbps download / 20Mbps upload ] 

  • Laptop or desktop pc, headset with mic & webcam (of your own to start – company equipment is provided after you’re hired)

Knowledge:

REQUIRED: Previous Call Center Experience

  • Strong knowledge of computer systems and software
  • Excellent ability to multi-task through systems and applications, accessing multiple screens and tabs.
  • Knowledge in the service industry is a plus, but not required.
  • Be able to type 40 WPM 

Training Required:

  • Remote

Working Conditions:

  • Must be able to work in a remote environment.
  • Must be able to sit for long periods of time in front of a computer.
  • Must have high speed internet and a computer available with ethernet capability.
  • The job environment is fast paced and results oriented.
  • Must pass Drug test, Background check.

Equipment / Tools:

  • Video camera, personal computer (no tablet/phone)
  • Training will be completed with your own personal equipment. After completion of training, A1 Garage Door Service will be providing you; laptop, extra monitor, headset

Benefits:

  • Full Time
  • PTO/Sick time
  • Health, Dental, Life, Vision Insurance
  • Growth opportunity and career path

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