Job Type
Full-time
Description
Customer Care Representative
- Pay: $17.50 an hour
- Full-Time (40hrs), Monday – Saturday
- Location: 100% Remote (work from home)
Primary Purpose:
To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company.
Inbound calls to assist customers with their needs. High volume virtual call center environment.
Come join our Sales Team.
- No late nights or Sundays
! - Paid training
Requirements
Responsibilities/Requirements:
(This list may not include all the duties assigned)
REQUIRED: Previous Call Center Experience
- Proven sales and customer support experience or experience as a Client Service Representative
- Strong written and verbal communication skills.
- Strong active listening skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Able to work independently.
- CRM experience is a huge plus
- High school diploma or equivalent
- High speed internet connection via ethernet cable (no WIFI)
[ The minimum home internet speed required for this position and for the phone software to function properly are: 150Mbps download / 20Mbps upload ]
- Laptop or desktop pc, headset with mic & webcam (of your own to start – company equipment is provided after you’re hired)
Knowledge:
REQUIRED: Previous Call Center Experience
- Strong knowledge of computer systems and software
- Excellent ability to multi-task through systems and applications, accessing multiple screens and tabs.
- Knowledge in the service industry is a plus, but not required.
- Be able to type 40 WPM
Training Required:
- Remote
Working Conditions:
- Must be able to work in a remote environment.
- Must be able to sit for long periods of time in front of a computer.
- Must have high speed internet and a computer available with ethernet capability.
- The job environment is fast paced and results oriented.
- Must pass Drug test, Background check.
Equipment / Tools:
- Video camera, personal computer (no tablet/phone)
- Training will be completed with your own personal equipment. After completion of training, A1 Garage Door Service will be providing you; laptop, extra monitor, headset
Benefits:
- Full Time
- PTO/Sick time
- Health, Dental, Life, Vision Insurance
- Growth opportunity and career path