Lead the team responsible for denials, appeals, and follow-up that keeps cash moving and reimbursements maximized. If you know revenue cycle, can coach performance, and can spot the root cause behind aging and denial trends, this role gives you real operational ownership.
About Digitech (Sarnova Family)
Digitech provides billing and technology services to the EMS transport industry, using a cloud-based platform to help manage and automate the EMS revenue lifecycle. Digitech is part of the Sarnova family of companies, whose mission supports those who save and improve patients’ lives.
Schedule
- 100% remote (U.S.)
- Full-time
- Responsible for maintaining KPIs, team cadence (huddles/meetings), and timely follow-up to meet filing and appeal deadlines
What You’ll Do
- Directly manage the A/R Management (ARM) team and day-to-day A/R operations
- Ensure outstanding accounts, denials, and appeals are accurate and followed up on timely to maximize reimbursements
- Maintain staffing schedules to ensure proper account coverage and oversight
- Manage performance through:
- Biweekly 1:1s
- Annual reviews
- System reporting
- Corrective actions as needed
- Coordinate workflow between teams and interface with internal and external resources
- Resolve interdepartmental issues and drive timely problem-solving
- Develop and improve A/R policies, procedures, and KPIs aligned to revenue cycle goals
- Identify skill gaps and deliver training and development for ARM specialists and leads
- Communicate account-specific changes and conduct huddles/team meetings (and occasional client-facing meetings)
- Perform quality checks on claims and support monthly reviews and write-offs for assigned accounts
- Produce monthly productivity reporting and deliver ongoing reporting cadence to leadership, including:
- Aging
- Denial metrics
- Appeal outcomes
- Analyze A/R trends to identify payer issues, process gaps, and training needs
- Lead cross-department improvements to reduce denials, improve collections, and strengthen payer communication
- Drive technology adoption and process automation across A/R workflows
- Ensure HIPAA privacy, compliance, and confidentiality standards are consistently followed
What You Need
- BA/BS preferred, or 3–5 years equivalent healthcare experience
- 2–3 years of collections, billing, and/or claims experience
- 2+ years of supervisory experience (preferred)
- Strong knowledge of billing and A/R procedures and compliance regulations
- Hands-on insurance appeals experience, including payer denial codes and timely filing limits
- Familiarity with ICD-10, HCPCS, and general medical terminology
- EMS billing experience strongly preferred (other medical specialties considered)
- Comfort using billing software, payer portals, and web-based tools
- Intermediate computer skills (Microsoft Word, Excel, Outlook)
- Working knowledge of the full revenue cycle management process
- Strong organization, communication, and team leadership skills
- Strong investigative, analytical, and problem-solving ability for complex billing issues
- Ability to work independently in a fast-paced environment with minimal supervision
Benefits
- Competitive pay (commensurate with experience)
- Comprehensive benefits package
- 401(k) plan
If you’re ready to lead a team that lives in the details but thinks in outcomes, apply while it’s open.
This is the kind of role where your systems and leadership directly show up in the numbers.
Happy Hunting,
~Two Chicks…