If you’re great with people and even better at solving problems fast, this role is a solid fit. You’ll be the first voice participants hear, helping them understand and use benefits like FSA, HSA, and COBRA while aiming for first-call resolution in a high-volume environment.
About AE Perkins
AE Perkins, through Ameriflex, supports benefits administration for plan participants across programs like FSAs, HSAs, and COBRA. This team focuses on clear guidance, strong service, and helping participants feel confident using self-service tools when possible. The Customer Advocate role sits at the front line, combining customer care with accurate documentation and privacy-first handling.
Schedule
- Full-time
- Remote (Dallas, Texas, United States)
- Hours must fall within: Monday to Friday, 7:00 AM to 4:00 PM CST
- Starting pay: $22.00 per hour
- High call volume contact center environment
What You’ll Do
- Serve as the first point of contact for participant benefit inquiries and provide timely, accurate support
- Educate participants on benefit processes, plan details, and HSA investment options to promote self-sufficiency
- Resolve inquiries with a focus on first-call resolution, including handling complaints and escalations when needed
- Take proactive steps to resolve issues and set clear expectations with participants
- Document all interactions and actions in the CRM for quality tracking and performance metrics
- Maintain empathy and professionalism during sensitive or difficult calls
- Follow HIPAA and privacy regulations while meeting quality and service standards
What You Need
- Associate’s degree or 4 years of customer support/service experience (required)
- 2+ years of multi-channel contact center experience (phone, chat, and email)
- Strong customer service and problem-solving skills, including asking probing questions to get to the real issue
- Ability to multitask while staying calm, responsive, and professional under pressure
- Experience with CRM platforms and cloud-based tools such as Zendesk and Amazon Connect (or similar)
- Strong written and verbal communication skills with an empathetic approach
- Healthcare, benefits administration, or insurance experience (preferred)
- Bilingual capability (plus)
Benefits
- Medical, dental, and vision insurance
- 401(k) matching
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Disability and life insurance
- Employee Assistance Program (EAP)
- LegalShield and ID Shield
- Commuter reimbursement plan
- Tuition reimbursement
- Bonus pay
- Wellable membership
- Telescope Health (telehealth) through Accresa
- Intellect mental health application
- Employee engagement activities (events, raffles, book club, and more)
This is a phone-heavy role, so if you’re sharp, empathetic, and you like solving the problem while the customer is still on the line, apply while it’s open.
Happy Hunting,
~Two Chicks…