This role is for someone who can handle patient questions with calm confidence and get to real resolution, not just “next call.” You’ll work across inbound and outbound channels, explain statements and benefits clearly, and help patients set up payment plans so accounts get closed correctly.
About R1
R1 provides technology-driven revenue cycle solutions that help hospitals and health systems improve the patient experience and financial performance. They combine revenue cycle experts with advanced tech like analytics, AI, and automation. R1 operates at large scale across major U.S. health systems.
Schedule
- Full-time
- Remote (USA)
- Inbound and outbound call work within established protocols
- Comprehensive training, development, and mentoring responsibilities included
What You’ll Do
- Deliver a high-quality patient experience by resolving inbound and outbound calls with a focus on first-call resolution
- Support patients by updating information, answering insurance-related questions, and setting up payment plans
- Use EMR systems (Epic, Cerner, Meditech, or similar) and other tools to manage inquiries across multiple channels
- Review and explain patient statements, EOBs, account balances, payment plans, and related billing topics
- Research quickly using internal resources and FAQs to provide accurate answers in a fast-paced environment
- Mentor newer hires through ongoing training support and input into 90-day evaluations/probationary support
What You Need
- High school diploma or GED (preferred)
- At least 1 year of experience in a healthcare call center environment
- Comfort using EMR systems like Epic, Cerner, Meditech, or similar platforms
- Working knowledge of healthcare and billing terms (HIPAA, PCI, EOBs, CPT, ICD-10, HCFA, UB04, HCPCS, DRGs, authorizations/referrals)
- Ability to communicate clearly, maintain confidentiality, and handle sensitive patient concerns professionally
Benefits
- Competitive benefits package
- Comprehensive training and professional development
- Growth opportunities across a large healthcare technology organization
- Pay range: $16.00–$22.95/hour (based on role level, location, skills, and experience)
This one’s posted recently, and healthcare support roles can close quick when the pay band is solid. If you’ve got healthcare call center time, don’t overthink it.
You help people breathe again when the bills feel confusing. That matters.
Happy Hunting,
~Two Chicks…