If you’re fluent in Spanish and English and you know how to move people from “maybe” to “book it,” this role pays you for performance. You’ll make high-volume outbound calls, sell the value of a free health evaluation, and schedule appointments that help members access care.
About Senture
Senture is a customer experience and contact center company supporting healthcare programs that improve access to care. Their Member Engagement team focuses on outreach that drives preventive health actions through scheduled evaluations. They’re a veteran and military spouse friendly employer.
Schedule
- Fully remote, work from home (equipment provided)
- 2 weeks of paid, mandatory training (100% attendance required)
- Call center hours: Mon–Fri 8:00 AM–8:00 PM ET; Sat–Sun 9:00 AM–5:30 PM ET
- Overtime may be required based on business needs
What You’ll Do
- Make an average of 50 outbound calls per hour using an auto dialer (about 85% outbound, 15% inbound) to schedule free in-home or virtual health evaluations
- Use approved scripts to clearly explain the evaluation and answer member questions in Spanish and English
- Overcome objections using rebuttals and confidently communicate value without being pushy
- Schedule providers and manage appointments across multiple systems (reschedule/cancel as needed)
- Meet daily performance metrics for appointments, calls, handle time, and productivity
- Stay compliant with HIPAA and escalate member complaints to supervisors when needed
- Participate in peer side-by-side coaching as required
What You Need
- High school diploma or equivalent
- Fluent in Spanish (read, write, and conversation) and English
- Comfort working in a results-driven outbound call center environment
- Strong sales aptitude and motivation to earn monthly incentives
- Excellent communication skills (friendly, clear, conversational)
- Ability to follow a fixed daily schedule, accept feedback, and maintain confidentiality
- Ability to use multiple systems at once (auto dialer and high-volume call center experience is a plus)
- Authorization to work in the U.S. and ability to pass pre-hire testing, background check, and drug screening
- Ability to provide two valid in-date IDs and proof of education during onboarding
- Reliable wired internet (no satellite/cellular/hotspot/Wi-Fi): 20 Mbps upload, 5 Mbps download, latency ≤ 100 ms
- Quiet, secure workspace free of distractions (you provide the furniture)
Benefits
- Base pay: $13.50/hour with scheduled raises up to $15/hour after two years
- Monthly incentive plan (top performers can earn up to $1,045; top 10 qualify for an additional $250)
- PTO plus competitive benefits, growth, and development opportunities
If you’re bilingual and you can stay sharp on back-to-back calls, this one’s worth jumping on while it’s hot.
Bring the hustle, earn the incentives, and help members take control of their health.
Happy Hunting,
~Two Chicks…