This is a solid remote customer service lane if you like helping people, staying calm under pressure, and keeping things moving call after call. You’ll handle inbound and outbound calls, document accurately, and make sure customers walk away feeling taken care of.
About Senture
Senture supports customer service programs that help clients serve their customers with speed, clarity, and care. This role is part of their talent pipeline for upcoming openings. They’re a veteran and military spouse friendly employer.
Schedule
- Fully remote, work from home
- This posting is for a talent pipeline (future openings)
- Shift and schedule adherence required (specific hours vary by program)
- Must pass pre-employment testing, background check, drug screen, and internet speed test
What You’ll Do
- Handle inbound and outbound calls with professionalism and client-specific guidance
- Document each customer inquiry accurately in a database
- Verify customer information and make corrections/updates as needed
- Actively listen to resolve issues and offer helpful information when appropriate
- Follow up with callers as needed to close the loop
- Use contact center performance data to improve results
- Make outbound survey calls to collect client-specific information
What You Need
- High school diploma or GED
- Prior call center or customer service experience (highly desired)
- Strong verbal and written communication skills
- Ability to multitask and navigate multiple windows/tabs/tools
- Ability to sit for extended periods
- Ability to pass background investigation and drug screen
- Home setup requirements:
- Enclosed, secure workspace with zero distractions
- Non-cellular high-speed internet (Fiber/DSL/cable)
- Must meet minimum program speed requirements
- No hotspots, satellite, or wireless internet
If you want to be considered for upcoming remote openings, get in the pipeline now so you’re already in motion when roles drop.
Show up steady, communicate clearly, and make every call count.
Happy Hunting,
~Two Chicks…