If you’re the kind of support pro who can calm a frustrated customer, troubleshoot tech without panicking, and still keep it warm and human, Skylight wants you. You’ll be the concierge-level help that keeps families smiling, from unboxing to “it works perfectly.”
About Skylight
Skylight is a consumer tech startup creating simple, family-connecting products like Skylight Frame and Skylight Calendar. They’re bootstrapped, profitable, and scaled to $180M+ in annual revenue while serving millions of customers worldwide.
Schedule
- Remote, part-time (16–29 hours/week)
- Concierge Team operates 7 days/week, 8:00 AM–8:00 PM ET
- Shifts in 4- or 8-hour blocks; at least 2 days off/week
- Nights and weekends required; widest availability gets priority
- Peak seasons: May and November–January
- Required to work during the weeks of Mother’s Day, Thanksgiving, and Christmas
- Must reside in the Greater Pittsburgh, PA region
- In-person interviews: Friday, March 13 or Saturday, March 14
- Full-day, in-person training: Tuesday, March 24
- Monthly in-person team days in Pittsburgh (local co-working office)
What You’ll Do
- Provide 1:1 “concierge” support for Skylight Calendar and Frame customers from purchase through long-term use
- Assist customers across phone, chat, email, and social channels in a high-volume environment (about 6–8 customers/hour, sometimes 10–12)
- Resolve escalated issues involving complex hardware/software challenges
- Spot and flag patterns in tickets and customer feedback to help prevent future issues
- Support team leads and help cover core and troubleshooting queues as needed
- Contribute to project-based work that improves the customer experience
- Participate in monthly in-person team days with local leadership and staff
What You Need
- 2+ years of high-volume, front-line customer service experience (email, phone, chat, and social support)
- Experience with Zendesk or a similar CRM/ticketing tool
- Strong written and verbal communication, with empathy and clarity
- Patience, attentiveness, and confidence teaching customers step-by-step
- Comfort working in an agile startup environment with changing priorities
- Ability to learn new tech quickly and become a product expert
- Reliable Wi-Fi connection
- Ability to attend the required in-person interview/training dates and monthly in-person team days
- Residency in the Greater Pittsburgh, PA region
Benefits
- Pay: $20/hour
- 64 hours of accrued sick time annually
- Loaned laptop provided
- Loaned Skylight Calendar provided
Those interview and training dates are a hard gate, so if you’re available, don’t wait and miss the window.
If you want a part-time role where “customer service” actually means care, ownership, and craft, this one’s worth your shot.
Happy Hunting,
~Two Chicks…