If you’re a steady leader who can run a high-volume admissions team with both urgency and empathy, this role has real impact. You’ll lead 10+ Admissions Coordinators, drive time-to-admission and satisfaction metrics, and help more at-risk clients get into care faster.
About Charlie Health
Charlie Health provides personalized, virtual behavioral healthcare for people navigating complex mental health conditions, substance use disorders, and eating disorders. Their model is built around connection, bringing clients, families, and care teams together to deliver meaningful outcomes from home. They’re scaling quickly to expand access to life-saving treatment nationwide.
Schedule
- Remote (United States)
- Shift-based schedule
- Monday–Friday, 8:00am–5:00pm Mountain Time (MST)
What You’ll Do
- Lead a team of 10+ Admissions Coordinators handling high-volume inbound and outbound calls with clients, families, and referral sources
- Own hiring, training, and performance reviews for Admissions Coordinators
- Coordinate schedules and workload distribution to keep operations efficient
- Maintain strong contact center service levels and call quality
- Ensure consistent, timely communication with prospective clients, families, and referral sources to move admissions forward
- Coach your team to champion each client’s admissions journey and resolve concerns about the program
- Partner with internal teams to hit KPIs like time-to-admission and client satisfaction
- Develop and implement best practices across Admissions and Discharge processes
- Report performance updates and insights to Executive Leadership
What You Need
- 3–6+ years of experience leading or mentoring Admissions and/or Sales teams
- Salesforce experience
- Strong ability to multitask and operate in a high-paced environment
- Proficiency with Microsoft Office and Google Suite
- Behavioral health experience (preferred)
- HIPAA familiarity (preferred)
Benefits
- Comprehensive benefits for full-time employees (details vary by plan)
- Performance-based bonus (targeted, in addition to base pay)
- Company-paid background check costs where required
- Compensation: $80,000–$95,000 base salary (based on location and experience)
Leadership roles in mission-driven healthcare move fast, and this one sits right at the front door of care. If you can run metrics without losing the human side, apply while it’s open.
Lead the team that gets clients into treatment.
Happy Hunting,
~Two Chicks…