Fleetworthy is hiring a Customer Service Representative to deliver friendly, accurate, solutions-focused support across phone, live chat, and email. You’ll help fleet accounts, owner-operators, and consumers, making sure every interaction reflects care, professionalism, and service excellence.
About Fleetworthy
Fleetworthy offers a fleet readiness technology suite across safety and compliance, toll management, and weigh station bypass. They support millions of vehicles and drivers and are widely adopted across major North American fleets, using connected and AI-enabled tools to improve safety, compliance, and operational efficiency.
Schedule
- Remote (United States)
What You’ll Do
- Serve as the first point of contact for customer inquiries via phone, chat, and email with clear, professional, empathetic communication
- Investigate and resolve customer issues, including billing questions, using judgment to resolve or escalate as needed
- Maintain and update customer accounts in internal platforms and CRM tools with strong accuracy and attention to detail
- Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience
- Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and supporting continuous improvement
What You Need
- Associate degree in Business, Communications, or related field (Bachelor’s preferred)
- 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment
- Strong problem-solving skills with good escalation judgment
- Excellent written and verbal communication skills, including de-escalation and trust-building
- Team-oriented mindset with willingness to mentor and contribute ideas
- Organized, detail-oriented work style with strong prioritization and professionalism
- Proficiency in MS Office (Excel is a must)
- Familiarity with Salesforce or similar CRM systems
- Bilingual English/Spanish
Benefits
- Not listed in the posting
If you’re aiming for roles that are truly customer-facing but still value judgment, documentation, and steady problem-solving, this one’s in that lane.
Happy Hunting,
~Two Chicks…