If you’ve got patience, people skills, and you can stay sharp on back-to-back calls, this role is a solid remote lane. You’ll be the first point of contact for pension and defined benefits questions, with paid training, equipment provided, and full benefits from day one.
About Conduent
Conduent delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments. They run large-scale customer support operations that help millions of people access essential services and benefits.
Schedule
- Remote
- Pay rate: $16/hour (may be below your state’s minimum wage depending on location)
- Training: 6 weeks, Monday–Friday, 9:00AM–5:00PM (EST)
- Production schedule: Monday–Friday, 1:30PM–10:00PM (EST)
- Full-time (40 hours/week) with full benefits day one
- Equipment provided
- Not hiring in: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA
- Not hiring in select metro areas: Minneapolis, MN; Washington, DC; Denver, CO; Boulder, CO; Edgewater, CO; Flagstaff, AZ
- Must pass internet speed test and connect via ethernet to modem/router
What You’ll Do
- Serve as the initial point of contact for pension and defined benefits inquiries from potential and existing members
- Handle one-to-one inbound calls and provide customer support with empathy and accuracy
- Place outbound calls to leave messages as needed
- Support customers through a live chat platform when required
- Document interactions and follow quality monitoring processes in a call center environment
- Resolve issues through analysis, ongoing feedback, and a commitment to comprehensive resolution
What You Need
- High school diploma or GED
- 18+ years of age
- Ability to pass a criminal background check
- Previous customer service and/or call center experience
- Proficiency with MS Office and strong keyboarding skills
- Ability to build effective working relationships with applicants, beneficiaries, co-workers, and people from diverse backgrounds
- Strong problem-solving skills and comfort working in a structured call center setting
- Internet speed test requirements: 25+ Mbps download, 5+ Mbps upload, ping 175 ms or less
- Ability to connect with an ethernet cable to a modem/router
- Experience with pension and defined benefits (plus)
Benefits
- $16/hour (bi-weekly pay)
- Full benefits day one (health coverage plus additional options per policy)
- Company-provided equipment
- Paid training and role readiness support
- Career growth opportunities
- Paid holidays and PTO/vacation/sick time (per policy)
- Retirement savings plan, life and disability insurance (per policy)
If you want a stable remote role with a clear schedule and benefits from day one, don’t overthink it.
Show up. Learn fast. Become the calm voice on the other end.
Happy Hunting,
~Two Chicks…