Full-Time Customer Service Representative (Inbound) – Fully Remote
- Start Date: March 23rd, 2026
- Pay Rate: $18.00/hour
- Training Schedule: Mon-Fri 8:00 AM – 4:30 PM CST
- Production Schedule: Must have open availability between the hours of 7:00am – 7:30pm CST Mon-Fri. More toward a closing shift, but MUST be open!
Are you someone who demonstrates empathy, exercises patience, actively listens, and thrives in a fast-paced environment? Do you have a talent for multitasking, problem-solving, and supporting others? If so, we want to hear from you!
We are currently hiring inbound customer service representative team members for a fully remote position in a high-volume inbound call environment. All equipment is provided. A background check and drug screen are required, as well as a proof of internet provider.
Job Description:
As an Inbound Customer Service Representative, you’ll be part of a collaborative operations team dedicated to delivering first call resolution to our providers and customers. Your primary responsibility will be handling inbound calls related to new and existing authorizations while ensuring a professional and efficient experience.
Key Responsibilities:
- Provide clear and accurate information to callers regarding authorizations, eligibility, and provider status
- Use strong listening and probing skills to resolve issues on the first call
- Maintain documentation and data entry accuracy across multiple systems
- Handle member/provider confidentiality with the utmost care
- Support team culture and performance improvement initiatives
- Adapt to changing duties, schedules, and process updates as needed
- Process faxes and complete other case status changes between calls
- Deliver clear and compassionate communication when discussing appeals, denials, or complex inquiries
Requirements:
- Must be able to pass both a background check and drug screen.
- Must be able to provide proof of internet provider upon being hired.
- Ability to navigate multiple computer screens and platforms efficiently
- Strong multitasking and organizational skills
- Excellent verbal and written communication skills
- Ability to remain calm, empathetic, and solution-focused in high-pressure situations
Preferred Qualifications:
- Bilingual (Spanish/English preferred)
- Previous customer service experience in a healthcare environment
- Prior-Authorization experience in healthcare field preferred