You’ll be the first voice families hear when they’re looking for help, and that first conversation matters. This role blends customer care, scheduling, and light sales support to guide people into Equip’s treatment program with clarity and compassion.
About Equip Health
Equip is a fully virtual, evidence-based eating disorder treatment program built by clinical experts and people with lived experience. Patients receive a dedicated care team, and Equip operates in all 50 states while partnering with most major insurance plans. Their mission is to make treatment that works accessible for everyone who needs it.
Schedule
- Full-time, 100% remote (USA)
- Pay: $21–$24/hour
- No travel required
What You’ll Do
- Handle inbound inquiries via phone, email, web forms, and other channels from patients, families, and referrers
- Respond quickly, provide program information, and route requests to the right internal teams
- Collect patient details and enter data accurately across systems and platforms
- Schedule patient screening appointments, complete reminder calls, and support families who need live assistance
- Resolve requests in one contact when possible, or manage more complex issues with strong emotional awareness and customer care
- Encourage interested families to take the next step in the admissions process
- Document calls and interactions in a CRM and complete other tasks as assigned
What You Need
- 2+ years of experience in call center, customer service, and/or patient scheduling
- Experience managing high-volume inbound calls in a fast-paced environment
- Strong communication skills and ability to collaborate across diverse teams
- Organized, results-driven, and able to multitask without dropping details
- Comfortable working in a changing, startup-style environment with evolving processes
Benefits
- Flex PTO (3–5 weeks/year recommended) plus 11 paid company holidays
- Generous parental leave
- Medical, Dental, and Vision plans with strong employer contributions (individuals and families)
- Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance
- Maven Clinic partnership for reproductive and family care resources
- Employee Assistance Program (EAP) for mental health, legal, and financial support
- 401(k) retirement plan
If you’re ready for a role where your voice, empathy, and follow-through directly help families access care, apply while it’s open.
Be the calm in the chaos and the guide at the door.
Happy Hunting,
~Two Chicks…