If you’re the type who can juggle calendars, calm people down, and keep details tight without getting frazzled, this is a clean fit. You’ll be the behind-the-scenes glue for law firm clients booking court reporting and litigation support services.
About Steno
Steno is a fast-growing court reporting and litigation support company built on reliability, innovation, and a hospitality mindset. They position their service as white-glove and tech-enabled, supporting legal teams deposition by deposition.
Schedule
- Full-time, remote (hourly, non-exempt)
- Monday–Friday, 9:00 AM–6:00 PM EST
- EST time zone coverage required
- Flexible schedule and flexible PTO mentioned in posting
What You’ll Do
- Manage client preferences and communicate them to your internal team
- Schedule jobs/services, handle reschedules and cancellations, and meet client deadlines
- Triage Zendesk requests and route them to the right team or account manager
- De-escalate difficult client situations, escalating when appropriate
- Work with your manager to obtain service agreements for assigned accounts
- Coordinate with cross-functional teams to ensure all client needs are met
- Support admin tasks like exhibits and pre-deposition needs as required
What You Need
- 1+ year of admin, coordination, or operations assistant experience
- Comfort learning new systems quickly and working in a fast-paced environment
- Strong tech proficiency (Google Workspace and Slack preferred)
- Strong time management and ability to prioritize competing tasks
- Detail-driven process discipline and ability to move fast without mistakes
- High integrity and confidentiality handling (legal environment)
- Strong verbal and written communication + active listening
- Comfort with ambiguity while staying organized
- Court reporting agency experience is a strong plus
Benefits
- $20–$27/hour
- Health, vision, dental (company-sponsored plans for employees and dependents)
- Wellness/mental health benefits for employees and families
- Flexible paid time off
- Equity options
- Home office setup + monthly internet/phone stipend
- Additional benefits noted
Take your best scheduling and customer service stories, make them tight, and aim them straight at “white-glove + legal clients + fast-paced ops.”
Happy Hunting,
~Two Chicks…