This is a records-retrieval, follow-up, and “clear the backlog” role. You’re basically the traffic controller for PEND (pending) medical record requests, working the phones and the systems until charts get released and sent where they need to go.
About Datavant
Datavant is a health data exchange company that moves medical records securely between organizations so decisions can be made with the right data.
Schedule
- Full-time regular
- Remote (United States)
- Must be flexible: may include hours outside normal shifts and weekends
- No employment sponsorship
What You’ll Do
- Manage PEND inventory and coordinate record releases with clients, providers, and Datavant ops teams
- Make/receive a lot of calls (outbound + inbound calling campaigns) to request and resolve medical record requests
- Pull charts from EMRs and compile medical records for other parties (often for coding)
- Log every call/action in the tracking systems
- Complete supplemental record requests using Excel files
- Research “bad data” (incorrect provider/member info) and send updates to operations teams
- Route record requests to the right responsible party and close out vendor pending items quickly
- Help troubleshoot reporting/data issues and handle ad hoc requests
- Hit KPI targets while staying HIPAA compliant
- Track/report/prioritize retrieval locations, and use tools like Chart Finder (they call this out specifically)
What You Need
- High school diploma or equivalent
- 2+ years in medical records, coding, or related field (preferred, not required)
- Call center/outbound/sales/collections experience (preferred)
- Understanding of medical terminology + HIPAA privacy (preferred)
- Strong Excel + Microsoft Office (they emphasize Excel and email)
- Self-directed, detail-obsessed, and comfortable being minimally supervised
- Able to juggle multiple projects, shifting priorities, deadlines, and PHI/PII with discretion
Benefits
Not listed in your paste for this role (they only show pay range and general compliance language). If you apply, expect benefits to be described later or elsewhere on their site.
Backbone moment: this job is phone-heavy and KPI-driven. If you hate repetitive follow-up calls, chasing providers, and living inside spreadsheets and trackers, it’ll drain you fast. If you can stay calm, organized, and persistent, it’s a solid “get paid to be relentless” remote ops role.
If you want to tailor your resume fast, lead with a top bullet like:
- “Managed high-volume pending/aging requests; outbound provider outreach; EMR record retrieval; Excel tracking; HIPAA/PHI compliance; KPI-driven throughput.”
Happy Hunting,
~Two Chicks…