If you’re the type who can take a messy, high-stakes customer issue, untangle it, and then build a cleaner process so it never happens again, this role is built for you. You’ll handle escalations, sharpen scripts, and help keep the “case” healthy across teams.
About Epiq
Epiq is a global provider of legal tech and services (eDiscovery, managed services, bankruptcy, class action/mass tort admin, regulatory actions, data breach response). They support complex legal matters with a mix of subject-matter expertise and technology.
Schedule
- Full-time
- Remote: Work from Home (Full-Time)
- Location listed: Minneapolis, MN
What You’ll Do
- Respond to complex customer and client inquiries via phone, email, and written correspondence
- Serve as an escalation point for issues that can’t be solved through standard processes
- Follow project protocols and incorporate feedback from the Project Manager/Supervisors
- Collaborate across business partners in a highly team-based environment
- Create, monitor, and update scripts and procedures for claims/correspondence teams
- Support the Supervisor/Project Manager in resolving project issues as they arise
- Monitor “case health” by spotting errors and building solutions to fix them
What You Need
- JD from an accredited U.S. law school or a foreign law degree plus an LLM
- Strong customer service mindset and flexibility with shifting priorities
- Excellent written and verbal communication (able to explain complex ideas clearly)
- Strong planning, organization, critical thinking, and attention to detail
- Solid technical skills; experience with Microsoft Office (Word, Excel, Access, Outlook)
Benefits
- Benefits are offered; details are shared through Epiq’s benefits overview and during screening (package specifics provided in the initial Talent Acquisition call)
Happy Hunting,
~Two Chicks…