If you’re bilingual (Spanish) and you’re good at helping people handle sensitive money conversations without making it weird, this role is a strong fit. You’ll work patient balances end-to-end, build payment plans, handle hardship support steps, and keep accounts moving while supporting cancer patients with clarity and respect.
About OneOncology
OneOncology is a national platform supporting independent community oncology practices with technology, expertise, and resources to improve cancer care. Their model is patient-centric and physician-driven, built to help practices grow and deliver care across the continuum.
Schedule
- Full-time
- Remote (US)
- Bilingual (Spanish) required
What You’ll Do
- Review and work aging reports daily, focusing on highest balances first
- Monitor aging activity and make referrals/adjustments when specific actions are required
- Generate and send patient statements as needed
- Call patients to discuss account balances and resolve questions
- Send letters for delinquent balances and work patient correspondence promptly
- Interview and counsel patients on self-pay balances and insurance payment activity
- Track and respond to inbound/outbound patient calls and return messages within 24 hours
- Set up payment arrangements when requested and maintain payment plan inventory
- Gather financial info to support patient assistance applications
- Post discounts to uninsured patient accounts daily
- Facilitate probate cases for deceased patients with estates
- Flag bankruptcy accounts and adjust system settings to maintain compliance
- Provide itemized statements upon request
- Partner with Financial Counselors, Patient Advocates, and Insurance Collectors to resolve disputes and patient inquiries
What You Need
- High school diploma or equivalent (required)
- Patient collections experience (preferred)
- Customer service or call center experience (preferred)
- Working knowledge of billing and codes (HCPCS, CPT, ICD)
- Strong customer service skills and a professional, empathetic phone presence
- Strong communication skills, including active listening
- Strong multitasking, organization, and attention to detail
- Proficiency with MS Word, Excel, and Outlook
- Bilingual Spanish (required)
Benefits
- Not listed in the posting
If you’ve got the Spanish skills and the patience to help people navigate balances during a tough season of life, this is meaningful work with real impact.
Happy Hunting,
~Two Chicks…