If you’re sharp at finding people, assets, and clean leads fast, this role puts you at the center of recovery operations with real impact on results. You’ll support a growing auto finance portfolio and help recovery teams move with speed, accuracy, and compliance.
About First Help Financial
First Help Financial provides auto loans to underserved consumers across the U.S., offering flexible financing and tri-lingual support. The company has grown its portfolio 30%+ year over year for nine straight years and is known for a diverse, high-performing culture.
Schedule
- Full-time
- Remote (United States)
- Monday–Friday, 8:00am–4:30pm EST
- Pay: $20.18/hour + monthly bonus
- Reports to: Loss Mitigation Manager
What You’ll Do
- Identify best-known addresses to locate customers and/or collateral
- Determine special status factors (bankruptcy, active-duty military, etc.) and route accordingly
- Generate strong leads for Recovery Agents using all available sources and tools
- Communicate frequently with Recovery Agents via phone, email, and recovery systems
- Confirm lienholder status on pursued collateral
- Review credit applications and internal documents to help determine likely locations
- Assign and reassign repossession orders after validating addresses, employment, and other actionable leads
- Monitor compliance with applicable state and federal laws and report trends in recovery data
- Make outbound follow-up calls to vendors to verify recovery requirements
- Stay current on state legislation tied to impound requirements and notification guidelines
- Protect confidentiality of customer information, portfolio data, and internal systems
- Support light administrative tasks and other duties as assigned
What You Need
- Mandatory: 2+ years of recent skip tracing experience in auto recovery
- Banking or collections experience
- Demonstrated career stability
- Auto finance experience (preferred)
- Bachelor’s degree (preferred) or equivalent work experience
Benefits
- Health and welfare benefits (medical, dental, vision, LTD/STD, identity theft protection, and more)
- Paid vacation and paid parental leave
- 401(k) with company match
- Tuition reimbursement and talent development support
- Employee recognition programs, social activities, and monthly lunches
This one’s for the people who love the chase, respect the rules, and still move fast. If you’ve got the skip tracing chops, go get it.
Happy Hunting,
~Two Chicks…