This is a people-lead + ops strategy role running Pie’s underwriting team for the partner channel. You’re accountable for SLA performance, risk decisions at the top level, training/SOP discipline, and scaling the team as Pie grows.
About Pie Insurance
Pie helps small businesses thrive by making commercial insurance easier and more affordable through technology.
Schedule
- Remote (U.S. only, territories excluded)
- Full-time
- Base salary range: $110,000–$140,000
What You’ll Do
- Lead underwriting operations to hit service levels (SLAs) and underwriting goals/OKRs
- Be a top-level escalation point for UW questions and risk evaluations
- Coordinate load balancing with other UW teams to meet SLAs
- Coach underwriters and serve as a day-to-day sounding board
- Oversee regular training; keep SOPs, product appetite, pricing models, and trends current
- Act as the primary operational rep to channel/partner agents
- Gather partner/internal feedback to improve conversion and operations
- Collaborate cross-functionally to roll out new processes, product changes, or partner-specific initiatives
- Provide reporting, benchmarking, and insights to leadership
- Research competitor offerings and market trends
- Manage people lifecycle: hiring, onboarding, performance, coaching plans, conflict management, offboarding
- Help shape national/regional underwriting business plans and book management
- Partner with Business Development leadership on retention and partner engagement
What You Need
- High school diploma/GED (Bachelor’s preferred)
- 6+ years commercial insurance experience
- 2+ years leading a commercial UW team (or equivalent leadership)
- Strong written/verbal communication
- Advanced problem-solving and decision-making in complex situations
- Ability to set productivity goals, plan headcount, and manage talent
- Tools: G-Suite; Slack preferred
- Advanced knowledge of rate making, book management, service metrics, and UW operations best practices
- Strong analytics: interpret data and turn it into action
Benefits
- Competitive cash compensation + equity
- Comprehensive health plans
- Generous PTO
- 401(k) match
- Parental and caregiver leave
- Potential discretionary bonus (company performance dependent)
Happy Hunting,
~Two Chicks…