This role sits at the crossroads of customer support, account management, and marketplace operations, helping professional ticket sellers win on SeatGeek. You’ll handle high volume broker inquiries, solve messy order issues fast, and help keep the seller experience industry-leading.
About SeatGeek
SeatGeek is a live events ticketing platform built with a fan-first mindset and a strong technology backbone. They serve both consumers and enterprise partners, helping teams, venues, and shows connect seamlessly with audiences. The goal is simple: make ticketing easier, more modern, and more trusted.
Schedule
- Remote, United States
- Regular shift: Thursday–Monday
- Hours: 9am–5pm ET (6am–2pm PT)
- Must be available for weekend work
- Holiday availability required
What You’ll Do
- Support professional sellers via phone and email, resolving order-related issues
- Enforce marketplace policies and fee programs as a representative of Seller Direct Marketplace
- Partner cross-functionally with Inventory, Enablement, Event Ops, Accounting, Trust & Safety, and more
- Serve as first point of contact for seller concerns, resolving or escalating as needed
- Build and maintain relationships with sellers so they feel valued and supported
- Investigate refund-related incidents to ensure proper financial actions are taken or reversed
- Coordinate with uploaders (point-of-sale systems) and brokerages on integrations and sales questions
- Assist with account linking for primary clients and venues
- Collaborate with Customer Support Event Experts to balance seller and customer outcomes
- Become the internal source of truth for broker-related knowledge across CX and beyond
- Support product teams by investigating API issues and integration problems
- Provide ad hoc technical support tied to changes in the secondary marketplace landscape
- Work daily with Zendesk, Jira, Talkdesk, Slack, Google tools, GitHub, Looker, internal admin tools, and live event apps
- Build projects and resources that improve the broker experience internally and externally
What You Need
- 6+ months of experience in ticketing/live events and/or account services/customer support
- Curiosity and persistence to dig into complex issues and find root causes
- Strong organization and attention to detail
- Flexibility to shift between tasks throughout the day
- Comfort with spreadsheets and basic financial calculations
- Ability to think quickly and operate well in ambiguity
- Strong communication skills with a wide variety of clients
- Sound judgment and fairness when balancing seller needs with customer outcomes
- Strong negotiation skills
- Calm under pressure and consistently professional
- Schedule flexibility for weekends, holidays, and occasional evening hours
Benefits
- Flexible work environment (work in-office as often as you’d like, or 100% remote)
- Work-from-home stipend for home office setup
- Generous PTO
- Up to 16 weeks fully paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k toward family building, reproductive health services, and gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace, Headspace Care, and One Medical
- $120 per month for live event tickets
- Annual subscription to Spotify, Apple Music, or Amazon Music
Hiring moves quicker when your availability matches their core schedule. If Thursday–Monday works for you, get in the mix.
If you like solving operational puzzles, navigating tough conversations, and building partner relationships, this one’s a strong fit.
Happy Hunting,
~Two Chicks…