If you’re the kind of leader who can coach a team, tighten a workflow, and still hop on the phone to close the loop when it matters, this role is built for you. You’ll manage Pomelo’s referral-to-enrollment pipeline for doula care, keeping experiences smooth for members while driving conversion and matching targets.
About Pomelo Care
Pomelo Care delivers evidence-based virtual healthcare for women and children, spanning reproductive care, pregnancy, infant and pediatric care, and hormonal health through perimenopause and menopause. Their 24/7 multispecialty model supports medical, behavioral, and social needs, partnering with payers, employers, and providers to improve outcomes and expand access.
Schedule
United States (Remote)
Schedule details not specified; role includes active referral outreach via phone, SMS, and email
What You’ll Do
- Manage and coach a team of three Referral Specialists through daily guidance, weekly 1:1s, and clear accountability
- Monitor and drive KPIs like outreach volume, enrollment conversion rates, and doula matches
- Improve and scale workflows by identifying bottlenecks in the referral-to-match pipeline and implementing fixes
- Serve as the first escalation point for complex enrollments, eligibility discrepancies, and sensitive partner inquiries
- Directly manage a high-priority portfolio of referrals, driving enrollment and doula matching via phone, SMS, and email
- Maintain system accuracy by ensuring real-time documentation of member interactions and matches
- Coordinate with health plan case managers and external providers to ensure smooth handoffs and timely updates
- Run quality audits to ensure compliance with partner standards and Pomelo’s member experience expectations
What You Need
- 1–2+ years of experience in a lead or supervisory role in healthcare, patient navigation, or high-volume enrollment operations
- Strong ability to turn ambiguity into repeatable workflows and clear frontline documentation
- Experience coaching to daily metrics and driving teams toward ambitious performance targets
- Familiarity with healthcare referral systems and insurance verification (ACH/Portals)
- Comfort rolling up your sleeves as both a people leader and an individual contributor
- Passion for maternal health equity and the impact of doulas on birth outcomes
Benefits
- Competitive healthcare benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network (events, guides, Q&A library, mentorship)
This role is estimated at $90,000–$115,000 plus a bonus, with total compensation also including equity and benefits.
If you’re ready to lead from the front and make a measurable difference in maternal care access, this one’s worth a hard look.
Happy Hunting,
~Two Chicks…