If you love building strong teams and clean systems, this role puts you right at the center of it. You’ll own onboarding and training for Pomelo’s outreach specialists, drive quality during ramp, and keep operations tight so new hires hit the ground running and stay on track.
About Pomelo Care
Pomelo Care delivers evidence-based virtual healthcare for women and children, spanning reproductive care, pregnancy, infant and pediatric care, and hormonal health through perimenopause and menopause. Their 24/7 multispecialty model supports medical, behavioral, and social needs, partnering with payers, employers, and providers to improve outcomes and expand access.
Schedule
United States (Remote)
Willingness to work some nights and weekends as needed
May flex into inbound and outbound calling coverage as needed
What You’ll Do
- Train all new outreach hires through live trainings, shadowing sessions, and training material creation
- Performance manage new hires through onboarding, ensuring 100% milestone completion during ramp
- Project manage training operations: equipment delivery, training cycles, and onboarding schedules
- Own onboarding quality assurance by listening to calls, scoring them, and providing clear, actionable feedback to people managers
- Build and maintain knowledge bases inside internal software systems
- Support outreach operations through admin work such as eligibility checks, process documentation, and fixing call documentation errors
- Manage support tickets with the telephony vendor and handle time card support tasks
- Manage inbound calls from prospective patients
- Conduct outbound calls and digital outreach (SMS/email) to educate patients on Pomelo services when needed
What You Need
- Experience training in a call center environment
- Experience performance managing in a call center environment
- Bachelor’s degree in education, healthcare, or a related field (health coaching certification is a plus)
- Strong organizational and time-management skills
- High-quality execution, reliability, and attention to detail
- Ability to work independently and as part of a team
- Remote-ready: reliable internet and ability to work from home
- Willingness to work some nights and weekends as needed
Benefits
- Competitive healthcare benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network (events, guides, Q&A library, mentorship)
This role is estimated at $70,000–$85,000, with total compensation also including equity and benefits.
If you’re the person who can turn onboarding into a repeatable machine, while still coaching humans like a human, this is your shot.
Happy Hunting,
~Two Chicks…