Lead the operations behind complex retirement programs and push real improvements that make service faster, cleaner, and more compliant. If you’ve managed benefit administration at scale and you know how to keep clients happy while improving the machine, this role has serious influence.
About Conduent
Conduent delivers mission critical services and solutions for Fortune 100 companies and over 500 government organizations. Their teams support large-scale programs that impact millions of people, with a global footprint and strong career mobility.
Schedule
- Remote: Work from home
- Full-time: Regular, full-time role
- Work style: Client-facing leadership with operational oversight, continuous improvement, and system/process enhancement initiatives
What You’ll Do
- Manage a large-market defined benefit administration portfolio with a focus on satisfaction, retention, and growth
- Partner with clients and internal leadership to define strategy, service models, and operational priorities
- Ensure teams consistently meet SLAs, performance metrics, and service delivery standards
- Lead process improvement and efficiency initiatives, including system enhancements
- Oversee accurate documentation of client requirements, plan provisions, and operational details
- Build and maintain strong relationships with internal and external stakeholders
- Develop and review performance reports, KPIs, and operational metrics for data-driven decisions
- Ensure compliance with organizational policies, regulatory requirements, and client contracts
- Lead business continuity planning and execution (BCP) for defined benefit operations
What You Need
- Bachelor’s degree or equivalent relevant experience
- 7+ years of client-facing or client support experience in:
- Defined benefit, defined contribution, and/or pension plan administration
- Experience managing teams in BPO and/or call center environments supporting benefits administration
- Strong operational oversight and client management background in retirement/benefits administration
- Advanced MS Office skills, especially Excel
- Ability to lead cross-functional teams and drive change while maintaining service quality
Benefits
- Estimated salary range: $90,000–$115,000 (varies by location, experience, and performance)
- Benefits may include:
- Health insurance and voluntary dental/vision (day one eligible)
- Life and disability insurance
- Retirement savings programs
- Employee discounts on merchandise, services, and travel
- Paid training and access to learning platforms
- Paid holidays and paid time off (PTO)
- Career growth opportunities across a global organization
- Award-winning culture with a focus on diversity and inclusion
If you’re ready to own a portfolio, drive operational excellence, and lead modernization in benefits administration, apply while this role is open.
Bring the leadership, the client confidence, and the “we can do this better” energy.
Happy Hunting,
~Two Chicks…