This is the “keep the doors open” intake role. You’re the steady hand making sure referrals get processed, patients get onboarded, and nothing stalls out just because it’s the weekend. If you like being the one who keeps the machine moving when everyone else is off, this is that job.
About Graham Healthcare Group
Graham Healthcare Group supports home health and hospice organizations with business and technology solutions that improve care coordination, outcomes, and productivity. They’ve been doing it for 20+ years and operate multiple at-home care companies focused on making home-based care more consistent and effective.
Schedule
⦁ Full-time (40 hours/week)
⦁ Thursday–Monday, 8:30 AM–5:00 PM (weekend coverage required)
⦁ Fully remote
⦁ Pre-employment drug screen required (includes medical and recreational marijuana)
What You’ll Do
⦁ Process home health referrals accurately and quickly, including complete data entry from referral packets
⦁ Complete basic diagnosis coding based on referral info
⦁ Coordinate patient care using the Welcome Call Script
⦁ Identify referrals needing clinical documentation and route to Clinical Intake/RN when needed
⦁ Support Starts of Care (SOC) and Resumption of Care (ROC)
⦁ Serve as liaison between the company, patients/caregivers, and business partners
⦁ Track and follow up with patients pending start of care
⦁ Track and follow up with patients in hospitals or facilities
⦁ Explain company programs clearly to patients and referral sources
⦁ Attach/scan referral packets and patient documents
⦁ Coordinate with referral sources and the sales team regarding new referrals
What You Need
⦁ Associate’s degree preferred
⦁ Proficiency with Microsoft Office, CRM tools, and Home Care Home Base (HCHB)
⦁ 1+ year home health experience preferred
⦁ 1+ year customer service experience
⦁ Strong critical thinking (they’re explicit about this being required)
Benefits
⦁ Pay: $20.00–$23.00/hr (cap at $23.00)
⦁ Medical: Health, Dental, Vision
⦁ Retirement: 401(k) + pension with 4% employer contribution
⦁ PTO: 15 days
⦁ Company-paid life + disability; pre-tax FSA/HSA options
⦁ Education discounts: 50% off select Purdue/Kaplan courses (selected courses)
⦁ Opportunity for advancement
Real talk: this role pays a little better than the weekday version, but you’re trading your weekends for it (Thursday–Monday is a lifestyle). If you’re cool with that schedule, it can be a smart “stable remote + benefits + pension” play.
Happy Hunting,
~Two Chicks…