If you’re steady under pressure and can balance policy with real empathy, this role is about getting customers back on track without turning the call into a boxing match. High volume, lots of negotiation, and you’ve got to document clean.
About Enova
Enova International is a financial technology company providing online financial services powered by AI and machine learning through its Colossus™ platform. They serve non-prime consumers and businesses, and also provide technology and services to traditional banks.
Schedule
- Full-time
- Remote
- Must live in: IL, UT, IN, IA, MO, WI, or WY
- Note: Enova mentions a hybrid schedule for some roles (Tue–Thu in office), but this position is listed as fully remote
What You’ll Do
- Manage high-volume inbound and outbound calls with customers behind on loan payments
- Follow Enova’s call flow to negotiate and set up payment arrangements to bring accounts current
- Resolve concerns and complex late-payment issues with professionalism and empathy
- Clearly explain overdue payment impacts and help customers find a path forward
- Accurately document all interactions, payment plans, and key details in Enova’s system
What You Need
- 1+ year experience in high-volume debt collections (inbound and outbound), consistently hitting daily call targets
- Strong conflict resolution skills with active listening and de-escalation techniques
- Confident negotiator who can follow policy while still sounding human
- Strong remote-work self-management: time management, schedule adherence, focus, multitasking, and attention to detail
- Quick, logical problem solver who can stay calm when the call gets spicy
Benefits
- $18.00 per hour (budgeted)
- Bonus eligibility (role may include additional compensation)
- Health, dental, and vision insurance (including mental health benefits)
- 401(k) match + Roth option (U.S.-based employees)
- PTO + paid holidays
- Paid parental leave
- Sabbatical program and summer hours (eligible roles)
- Employee recognition and rewards
- DEI groups and volunteer/charitable matching programs
If you’re applying to this one, your resume needs to scream: call volume, collections outcomes, and de-escalation. No fluff.
Happy Hunting,
~Two Chicks…