PatientNow is hiring a Support Specialist to help customers troubleshoot and master their all-in-one EMR, practice management, and medical CRM software. If you’re great at diagnosing issues, explaining fixes clearly, and making every customer interaction feel handled, this role is built for you.
About PatientNow
PatientNow supports beauty, wellness, and medical aesthetics practices with an integrated platform that combines clinical-grade EMR, smart automation, advanced photography, marketing, patient engagement, and practice management. Their U.S.-based team understands the pace of aesthetic practices and helps clients scale smoothly.
Schedule
- Remote (United States)
- Full-time (schedule specifics not listed)
What You’ll Do
- Support customers using PatientNow software, helping them maximize efficiency, profits, and client satisfaction
- Diagnose issues and guide users step-by-step to resolution (EMR/PM/Medical CRM)
- Troubleshoot software and hardware issues tied to the workflow (scanners, barcode readers, cameras, credit card equipment)
- Log, track, and document support cases accurately in the CRM/ticketing system
- Escalate urgent or high-impact issues using department procedures
- Provide clear solutions, instructions, and best practices in a professional, user-friendly way
- Offer alternative solutions when appropriate to improve the customer experience
- Complete scheduled follow-ups and callbacks to confirm resolution
- Stay up to date on the product and the industry
What You Need
- Prior software support experience
- Technical confidence and the ability to troubleshoot quickly and calmly
- Experience supporting or training users on EMR and Practice Management software
- Comfort using a CRM and ticketing system to document and manage cases
- Experience using remote access tools (LogMeIn Remote or similar)
- Strong phone etiquette, clear writing, and solid customer service fundamentals
- Strong listening skills and the ability to multitask in a support environment
Benefits
- Not listed in the posting
Take action
This role is all about “own the outcome.” If your resume doesn’t show support metrics, you’re leaving money on the table. Add proof like: ticket volume, first-call resolution rate, CSAT, callback completion, and any EMR/PM platforms you’ve supported. That’s how you beat the filter.
Happy Hunting,
~Two Chicks…