If you’re the calm, capable “fixer” who can guide people through a process without letting details slip, this role is a strong fit. You’ll support drug and occupational health screening programs, coordinate services for candidates, and keep clients and internal teams aligned for a smooth experience.
About First Advantage
First Advantage (Nasdaq: FA) is a leading provider of mission-critical background screening solutions for Fortune 100 and Global 500 brands. The company emphasizes empathy, inclusion, and a customer-focused approach while continuing a technology transformation to improve user experience and scale solutions.
Schedule
Fully remote (Work from Home) in the United States.
Shift: Monday-Friday 11:30am-8:00pm EST; willingness to work overtime when needed.
What You’ll Do
⦁ Serve as the dedicated point of contact for a client and their candidates needing assistance with drug and occupational health screening requests.
⦁ Research and coordinate collection sites and clinics, register applicants for services, and ensure successful completion of required screenings.
⦁ Communicate via calls, emails, texts, and Salesforce while handling data entry of results and troubleshooting technical issues tied to order fulfillment and operations.
What You Need
⦁ High school diploma or GED required; Associate degree preferred or 2 years of relevant experience.
⦁ At least 1 year of client service/support experience with a customer-focused mindset and strong attention to detail.
⦁ Advanced computer skills (Microsoft Office, internet searches, database lookups) with strong time management, organization, and the ability to work independently and collaboratively.
Benefits
⦁ Medical, vision, dental, and supplementary benefit plans.
⦁ 401k with employer match plus Employee Stock Purchase Plan (ESPP).
⦁ Competitive and flexible PTO plus 9 paid company holidays.
This one is straightforward on pay and they’re clear it’s non-negotiable—if $15.75/hr works for you, apply now and move fast.
If you want a stable remote role that blends customer support, coordination, and process ownership, this is a solid lane.
Happy Hunting,
~Two Chicks…