If you know how to keep strategic accounts happy, adopted, and renewed without babysitting them, this is that lane. HappyCo wants a SaaS CSM who can drive outcomes, run exec-level relationships, manage risk, and translate product usage into clear next steps for customers and internal teams.
About HappyCo
HappyCo builds mobile and cloud solutions that enable real-time property data for multifamily property management. Their product suite, Happy Property, supports property teams in improving operations and resident experience, with a culture that’s values-driven and remote-friendly.
Schedule
- Full-Time
- Remote (United States)
- Work-from-anywhere supported by a flexible company culture
What You’ll Do
- Build and execute Success Plans tied to customer business goals and operational outcomes
- Run regular stakeholder touchpoints and formal business reviews to prove value and align next steps
- Lead onboarding success, change management, and best practices to maximize adoption
- Monitor customer health, adoption, engagement, and sentiment; act early on risk signals
- Coordinate escalations with urgency and cross-functional alignment
- Drive renewal readiness by documenting and communicating value realization
- Partner with Account Managers to support expansion and revenue growth opportunities
- Serve as voice of the customer: capture feedback, surface insights, and influence roadmap decisions
- Deliver trainings, enablement, and presentations that strengthen adoption and executive confidence
- Improve CS processes, documentation, and tooling with internal teams
What You Need
- 3+ years Customer Success experience in a SaaS environment (required)
- Multifamily or PropTech industry experience (required)
- Gainsight or similar CS platform experience (preferred)
- Strong executive communication (written and verbal)
- Ownership mentality, strong organization, and ability to execute independently
- Comfort with data: interpreting usage signals and turning them into decisions and action
Benefits
- Work from anywhere (flexible remote culture)
- Unlimited vacation time
- Generous paid parental leave
- Competitive and equitable pay, including stock options
- Monthly stipends for wellness and home office expenses
Real talk: this role is not “friendly check-ins and vibes.” They’re explicitly hiring someone who can work strategic accounts, speak exec, and protect renewals by proving value with data. If your resume doesn’t clearly show SaaS CSM + multifamily/PropTech, you’ll get filtered out fast.
Action step: If you want to apply, tailor your top bullets to match what they’re screening for:
- “Owned renewals for strategic accounts; improved retention from X% to Y%”
- “Ran QBRs with Director/VP stakeholders; tied product usage to outcomes”
- “Built success plans; increased adoption of [feature/workflow] by X%”
- “Managed escalations; reduced time-to-resolution by X%”
Happy Hunting,
~Two Chicks…