If you like helping people get out from under debt and you can handle finance conversations with calm confidence, this one’s a solid lane. It’s customer service, but in a fintech environment where you’ll guide people through loan applications and sensitive docs, not just answer “where’s my package” questions.
About Splash Financial
Splash Financial is a remote-first fintech founded in 2013 to help people become “more powerful than their debt.” They started with student loans and expanded into other debt products, refinancing $6B+ through partner banks and credit unions. They’re Cleveland-rooted, startup-paced, and big on values-driven work.
Schedule
- Remote (United States only)
- Shifts listed: 11:00am–8:00pm ET and 12:00pm–9:00pm ET (evening coverage)
- May support select outbound campaigns as needed
What You’ll Do
- Provide world-class support to customers via phone, email, and web chat
- Respond to inbound questions and assist with outbound follow-ups for started applications
- Review and process application info and loan documents while following compliance guidelines
- Document interactions and feedback accurately in the CRM
- Share customer insights with leadership to improve products, policies, and operations
- Follow up fast, resolve issues clean, and aim for first contact resolution
- Stay current on product knowledge and industry trends to better support customers
What You Need
- Prior banking and/or lending experience
- Associate or Bachelor’s degree preferred
- Salesforce or similar CRM experience, plus strong general tech comfort
- Proficient with Microsoft Office and/or Google Suite
- Strong multitasking and priority management
- Excellent verbal and written communication
- Problem-solving mindset in a fast-paced environment
- High attention to detail with sensitive financial data
- Customer-first approach, with strong team collaboration
- Adaptable, quick to learn new tools and processes
Benefits
- Fully remote work
- Competitive pay + potential incentive program
- Flexible PTO + 9 company holidays
- Equity
- Health insurance (comprehensive and affordable)
- Paid parental leave (both caregivers)
- Company-provided equipment
- 401(k)
- Quarterly meetups (in-person + virtual)
- Company swag
Pay
- $24.04/hour base (may include incentives based on performance)
This is the part where I’m going to push you a little: the shift is the whole game. If you can’t do 12–9 ET consistently, don’t waste the application. If you can, this role pays noticeably better than a lot of remote CSR work and gives you fintech experience you can leverage later.
Happy Hunting,
~Two Chicks…