If you’re fluent in English and Spanish and you know how to keep your cool while helping people, this is a strong entry-level customer care role that pays like a real career move. You’ll support customers across phone, webform, and chat, handle eCommerce and product questions, and be measured on customer satisfaction, quality, and resolution speed.
About Kate Farms
Kate Farms is a medical food company that makes complete nutrition formulas for people with medical needs for liquid nutrition. They’re mission-driven, focused on inclusive culture, and treat customer care as part of someone’s wellness journey, not just a transaction.
Schedule
Remote, full-time
West Coast hours required
Flexibility for varied shifts and holidays as needed
Quiet, private home workspace required
Reliable wired internet (25+ Mbps) required
Regular trips to the corporate office may be required
What You’ll Do
⦁ Support customers via phone, webform, and chat with clear, accurate, empathetic communication in English and Spanish
⦁ Answer eCommerce questions and provide product information, quickly identifying issues and selecting the best resolution path
⦁ Anticipate customer needs and proactively suggest tailored solutions
⦁ Follow communication procedures, guidelines, and policies
⦁ Meet or exceed performance expectations tied to Customer Satisfaction, quality scores, and resolution time
⦁ Use customer care platforms to assist customers and capture relevant data (Salesforce is a plus)
⦁ Adapt to changing workflows, shifting priorities, and peak volume periods
⦁ Contribute ideas to improve team processes and the customer experience
⦁ Participate in meetings and training and collaborate with teammates to keep service consistent and high-quality
What You Need
⦁ Bachelor’s degree in English, Spanish, Communication Studies, Humanities, or equivalent experience
⦁ Verbal fluency in English and Spanish, with strong grammar in both languages
⦁ 0–1 year of customer service experience (healthcare, wellness, or mission-driven org experience is a plus)
⦁ Comfortable learning and navigating new technology platforms quickly (Salesforce a plus)
⦁ Strong written and verbal communication, problem-solving, and analytical skills
⦁ Empathy, attention to detail, and strong organization
⦁ Ability to work independently while also collaborating in a team environment
⦁ Flexibility to work shifts and holidays as needed
⦁ Ability to sit at a computer for extended periods and occasionally lift up to 12 lbs
Benefits
⦁ Pay range: $24.00–$26.00 per hour (OTE structure includes base plus variable component)
⦁ Company-matched 401(k)
⦁ Medical, dental, vision, and basic life insurance (plus eligible dependents)
⦁ PTO starting at 15 days per year (prorated, increases with tenure)
⦁ Two weeks of paid “Refresh” leave
⦁ 80 hours paid sick leave annually
⦁ 11 paid holidays
⦁ Paid disability leave, paid parental/pregnancy leave
⦁ FSA options, tuition reimbursement, EAP, and more
Backbone note: this is one of those postings that sounds clean but has two potential “gotchas”:
- “West Coast hours” plus “flexible to work 8am–5pm EST” is mixed messaging. Ask for exact shift windows.
- “Regular trips to the corporate office” doesn’t match a lot of people’s definition of remote. If you’re not in California, ask how often, and whether travel is paid.
If you’re truly bilingual and you want a mission-driven support role with strong benefits, this one is worth applying to while it’s open.
Happy Hunting,
~Two Chicks…