If you’ve led a sales or admissions team before and you know how to run a KPI-driven contact center without turning it into a miserable sweatshop, Charlie Health is hiring an Admissions Manager to lead 10+ Admissions Coordinators and keep the pipeline moving for families who need care fast.
About Charlie Health
Charlie Health provides personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care through connection, collaboration, and measurable outcomes.
Schedule
- Remote (United States)
- Shift-based, but this role specifically asks: Monday–Friday, 8:00am–5:00pm MST
- Requires comfort with a fast-paced admissions environment and strict timelines
What You’ll Do
- Lead and coach a team of 10+ Admissions Coordinators handling high-volume inbound/outbound calls
- Own hiring, onboarding, training, and performance reviews for your team
- Build schedules and distribute workload to keep operations smooth and responsive
- Deliver contact center service levels and call quality standards
- Ensure consistent, timely follow-up and communication with prospective clients, families, and referral sources
- Help your team resolve concerns and guide each client through the admissions process
- Partner with internal teams to hit KPIs like time-to-admission and client satisfaction
- Develop and implement best practices across Admissions and Discharge workflows
- Report performance updates and insights to executive leadership
What You Need
- 3–6+ years leading or mentoring Admissions and/or Sales reps
- Salesforce experience
- Strong multitasking ability in a high-paced environment
- Behavioral health experience is a plus
- HIPAA familiarity is a plus
- Proficiency in Microsoft Office and Google Suite
Benefits
- Comprehensive benefits for full-time employees
- Target base salary: $80,000–$95,000/year
- Performance-based bonus opportunity (targeted)
- Final pay varies by location, experience, and internal equity
This role is basically: “keep the team humane, keep the numbers high, keep the process tight.” If you like coaching and performance management, you’ll eat here. If you hate tough conversations and accountability, this job will humble you quickly.
Happy Hunting,
~Two Chicks…