Surface Experts of Central Tampa is looking for an Office Administrator to run day-to-day operations support for a growing franchise. This is a remote role with a heavy coordination/admin spine: phones, scheduling field techs, invoices, AR, estimates, files, and customer follow-up. If you like owning the calendar and keeping a small business tight, this is that.
About Surface Experts
Surface Experts is a spot-repair service for hard surfaces (floors, countertops, tubs, cabinets, appliances, elevator panels, furniture, etc.). They focus on fast, clean repairs (often smaller than a dinner plate) as an alternative to full replacement or resurfacing.
Schedule
Full-time
Remote
(Exact hours not listed)
What You’ll Do
- Coordinate daily operations with sales, field technicians, and the support center
- Manage technician calendars, including last-minute scheduling changes
- Handle invoicing, price adjustments, accounts receivable, expenses, and compliance tasks
- Schedule repairs and service appointments with customers and team members
- Answer phones and take detailed notes
- Maintain files (electronic and paper) and keep records organized
- Send estimates and update customer accounts for the sales team
- Track add-ons and ensure repair photos are uploaded into the system
- Maintain the customer database and build/maintain reports/tools
- Help manage the company auto fleet (maintenance, repairs, insurance, etc.)
- Participate in recurring meetings and manage customer expectations with follow-up
What You Need
- Excellent verbal and written communication skills
- Strong Microsoft Office skills and comfort learning software
- Organized, able to multitask, and steady under pressure
- Customer-service mindset and strong interpersonal skills
- Attention to detail and pride of ownership
- Prior experience required
- High school diploma or equivalent (associate degree in business preferred)
- Notary Public is a plus
Benefits
- Competitive salary + bonus based on performance
- Paid time off
- Opportunity for advancement
- Free uniforms
Pay
$42,500 – $52,500 per year
Real talk: this isn’t “light admin.” You’re basically the air-traffic controller for technicians, customers, and money flow (invoices/AR). If you’re not comfortable being the person who catches everything before it becomes a problem, it’ll be stressful. If you are, you’ll be valuable fast.
Happy Hunting,
~Two Chicks…