If you’re fluent in Spanish and English and you like solving problems fast, this role is built for you. You’ll handle high-volume inbound calls, guide customers through ignition interlock device (IID) questions, and aim for one-call resolution.
About Intoxalock (Mindr family of brands)
Intoxalock provides substance use safety, detection, and monitoring products and services that help people live responsibly and keep communities safe. Their customer support philosophy is centered on guidance, clarity, and professionalism.
Schedule
- Part-time: 25–30 hours per week
- Remote (US)
- Start date: 02/02/2026
- Shifts are in Central Time (CST)
- Available shift option listed:
- 9:00 AM–2:00 PM (Mon, Tue, Thu, Fri, Sun)
- Sunday also includes a 2:00 PM–7:00 PM block (as stated in the posting)
What You’ll Do
- Handle a high volume of inbound customer interactions with professionalism and speed
- Identify issues quickly and resolve concerns in real time to drive one-call resolution
- Explain IID-related requirements and customer responsibilities clearly and accurately
- Use internal tools to provide correct, complete information
- Process customer payments accurately and securely when needed
- Stay on schedule and hit punctuality, quality, and efficiency targets
- Complete training assessments and ongoing training requirements
What You Need
- Fluent in English and Spanish (spoken and written)
- High school diploma or GED
- Customer service experience
- Comfortable typing and talking at the same time in a fast-paced environment
- Calm under pressure, solution-focused, and able to work independently
- Strong judgment and critical thinking, especially when applying policies and state regulations
- Ability to consistently meet attendance and performance standards
Benefits
- Hourly range: $19.00–$24.00 (base + uncapped incentive potential)
- Ongoing professional training and development
- Mentorship opportunities (including a “Push The Bar” mentorship program)
- Note: No benefits or PTO unless required by state law
If you want a part-time remote role where your bilingual skills directly impact people’s day-to-day outcomes, this is worth a serious look.
Happy Hunting,
~Two Chicks…