If you’ve worked member services or patient support and you can keep your cool on high-volume calls, this role is a solid remote fit. You’ll help members, patients, and providers with benefits, scheduling, authorizations, and claim questions while keeping documentation tight and HIPAA top of mind.
About BroadPath
BroadPath builds remote teams that support healthcare organizations and health plans. Their customer service specialists help deliver smoother member and patient experiences through accurate info, clear communication, and consistent follow-through.
Schedule
• Fully remote (U.S.)
• Schedules fall between 8:00 AM–9:00 PM Eastern Time (assigned based on business needs)
• Pay: Starting at $14/hour during training (increases after moving to production)
• Pay frequency: Weekly
What You’ll Do
• Handle inbound and outbound calls to support inquiries, benefits, eligibility, scheduling, and service coordination
• Provide accurate information on health plan coverage and update records in the system
• Schedule, reschedule, and confirm appointments and communicate with providers and internal teams
• Process referrals, authorizations, prescription renewals, and related requests
• Assist with claims and billing questions, escalate complex issues appropriately, and document everything in EMR/CRM tools while protecting confidentiality
What You Need
• High school diploma or equivalent
• 1+ year call center customer service experience in a high-volume environment
• 1+ year healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar)
• Stable work history (at least one year per role) and commitment to a long-term position
• Strong verbal and written communication skills and comfort navigating multiple systems while on calls
• A private, designated home workspace and reliable high-speed internet
• Willingness to be on camera for interviews, training, meetings, and regular check-ins
Benefits
• Remote work from home
• Weekly pay
• Growth path from training pay to higher production pay
If you check the boxes on healthcare + call center experience, don’t wait. These broad “member services” roles tend to fill fast.
You’ll be the voice that turns confusion into clarity for somebody who needs it.
Happy Hunting,
~Two Chicks…