Want flexibility for tax season without being locked into a traditional 9–5? This Liveops opportunity is for independent contractors who can handle high-demand customer support with patience, clarity, and calm when the pressure’s on.
About Liveops
Liveops is a virtual contact center platform that contracts independent agents to provide customer support for well-known client programs. For this role, you’ll support a leading tax software product during peak season with tech-enabled service from your home office.
Schedule
- Remote (U.S.-based), Independent Contractor role
- Choose your own schedule by self-scheduling 30-minute blocks (“commits”)
- Hours of operation (Jan–Apr): 7 days/week, 8:00am–12:00am ET
- Minimum expectation: 80 commits per month (Jan–Apr)
- Client needs: 10+ commits on April 14 and 12+ commits on April 15
- Certification class start: 1/5/26 (apply to lock in your spot)
- State eligibility limited to: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY
What You’ll Do
⦁ Handle inbound customer calls, assess needs, and troubleshoot tax software issues
⦁ Provide clear, empathetic support during peak-season stress
⦁ Navigate multiple systems and document call notes accurately
⦁ Maintain a distraction-free home office and provide your own equipment
⦁ Work independently under your contract, adapting to changing procedures and tech challenges
What You Need
⦁ Experience with inbound and outbound calls
⦁ Strong computer skills (multi-system navigation + documentation)
⦁ Strong communication skills with diverse customers
⦁ Patience, empathy, and the ability to stay calm under pressure
⦁ Ability to sit for long periods and work independently
⦁ Willingness to complete a background check (non-refundable vendor fee; listed as $20 for a limited time)
⦁ Ability to complete required program certifications (about 3 weeks; mix of self-paced eLearning + live sessions)
Benefits
⦁ Be your own boss and set your own schedule
⦁ Paid per talk minute: $0.34/min for services provided Jan–Apr
⦁ New agents may qualify for a $200 incentive for meeting client metrics through Tax Day
⦁ Potential performance-based pay opportunities during the season
⦁ Earnings estimate: “up to $20/hr” (varies by demand, commits, performance; not guaranteed)
Computer Requirements
⦁ Windows 11 (64-bit) PC only (no Mac/Chromebook/tablet)
⦁ CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+)
⦁ Wired internet only (no Wi-Fi or satellite)
⦁ Minimum speeds: 20 Mbps down / 5 Mbps up
⦁ Dual monitors required (1920 x 1080 resolution)
⦁ USB headset + webcam required
If you want tax-season money with schedule control, don’t wait. The 1/5/26 certification class is the gate, and the good spots go first.
One real talk check before you jump: because this is 1099 contractor work, you’ll be covering your own taxes and expenses, so make sure the flexibility is worth the trade.
Happy Hunting,
~Two Chicks…