Be the operational backbone that keeps commercial insurance accounts clean, moving, and compliant. If you can handle high-volume service work, live inside an AMS, and stay sharp without being micromanaged, this role is a solid remote play with bonus upside.
About COVU
COVU is a tech-driven InsurTech company supporting insurance agencies with a blend of platform + real-time service. Their model helps agencies improve retention, drive cross-sales, and boost profitability so producers can focus on selling higher-value business. They operate with an ownership mindset, urgency, and a “surprise and delight” service standard.
Schedule
Full-time, W2, remote (U.S.). Compensation: $40,000–$60,000 base plus team performance bonus. Property & Casualty license preferred (low-level license acceptable).
What You’ll Do
⦁ Process commercial policy servicing work (endorsements, audits, rating submissions, policy changes) accurately and on deadline
⦁ Serve as first point of contact for inbound client calls, answering basic questions and routing complex issues to Account Managers/AEs
⦁ Work daily in Agency Management Systems (Epic, AMS360, HawkSoft, EZLynx, or similar) to maintain accurate records
⦁ Manage service tickets and task queues, tracking follow-ups through completion
⦁ Communicate clearly and professionally via phone, email, and internal documentation
⦁ Partner with Account Managers and Account Executives to support retention and client satisfaction
⦁ Coordinate with offshore teammates, checking outputs and maintaining quality control
⦁ Spot repetitive tasks that can be delegated, streamlined, or optimized with tech/AI
What You Need
⦁ 3+ years in insurance or contact center experience with proven remote self-management
⦁ Familiarity with multiple AMS platforms (Epic, AMS360, HawkSoft, EZLynx, etc.)
⦁ Property & Casualty license (preferred)
⦁ Strong attention to detail, follow-through, and comfort multitasking under volume
⦁ Confidence handling inbound calls independently and professionally
⦁ Strong written and verbal communication with clear English proficiency
⦁ Exposure to national accounts or multi-state servicing is a plus
Benefits
⦁ $40,000–$60,000 base salary plus team performance bonus
⦁ Full-time W2 employment
⦁ Remote work within the U.S.
⦁ Opportunity to work in a tech-forward insurance environment focused on process improvement
If you’re the type who keeps the trains running on time and doesn’t let details slip, this is a good lane. Apply while it’s still open.
Happy Hunting,
~Two Chicks…