Looking for a consistent weekend work-from-home customer service role? This part-time remote position lets you support customers by phone from home while keeping your weekdays open for family, school, or a second job.
About TridentCare
TridentCare is a national mobile healthcare services provider that supports patients and providers with reliable diagnostic solutions. Their customer service team is a key part of the patient experience, making sure orders and requests are handled quickly, accurately, and with care.
Schedule
- Status: Part-time, remote
- Rate: $14.50 per hour
- Shifts:
- Friday, Saturday, Sunday 7:00 a.m. to 3:30 p.m. (local time)
- OR Saturday, Sunday, Monday 7:00 a.m. to 3:30 p.m.
- Must have reliable high speed internet for remote work
What You’ll Do
- Answer inbound calls and place outbound calls to process and confirm customer orders
- Handle an average of up to 110 customer interactions per eight hour shift once fully ramped
- Listen carefully to customer needs and provide prompt, accurate, and courteous support
- Enter and update orders in the company’s order management system
- Follow up on pending items and call customers back with results when needed
- Troubleshoot routine and more complex order issues, escalating to a supervisor when appropriate
- Learn and support additional call center tasks as cross trained
- Adhere to your assigned schedule and productivity expectations
What You Need
- High school diploma or equivalent
- Strong customer service mindset with a professional, friendly phone presence
- Solid verbal, written, and listening skills
- Ability to type 35 to 40 words per minute
- Comfortable working on a computer and navigating multiple screens
- Good organization, time management, and the ability to prioritize multiple tasks
- Problem solving skills and sound decision making
- Ability to work independently while also contributing to a team
- Flexibility and comfort with process changes
- Medical terminology or healthcare experience is a plus, not required
- Reliable high speed internet and a quiet space to work remotely
Benefits
(Part-time employees are eligible for many of the following on a prorated basis.)
- Two weeks of vacation time
- Health insurance after 30 days of employment
- Sick time
- Eight paid holidays
- Same day pay options
- Medical insurance allowance to customize your coverage
- Dental insurance
- Vision insurance
- Disability insurance
- Company paid life insurance
- 401(k)
Weekend remote customer service roles like this do not stay open for long, especially with benefits for part-time employees.
If you want steady hours, real experience, and room to grow while working from home, this is your sign to jump in.
Happy Hunting,
~Two Chicks…